Scheduling Officer – Aged

1 day ago

Bundall QLD, Australia Right At Home Full time $65,000 - $75,000 per year

Scheduling Officer – Aged & Disability Home Care

Gold Coast South | Full-Time | Office-Based | On-Call Roster (1 in 4)

Are you highly organised, compassionate, and thrive in a fast-paced environment?

Join Right at Home Gold Coast South as a Scheduling Officer, where your skills will directly impact the lives of those in our community. If you enjoy problem-solving, working with purpose, and being part of a supportive team — we'd love to hear from you.

About the Role

We are seeking a full-time Scheduling Officer to join our close-knit office team. You'll be responsible for coordinating client care services through accurate and timely rostering of our support workers.

This role is Monday to Friday, 7:30 am – 3:30 pm, with on-call duties once every 4 weeks. It offers a fantastic opportunity to grow your career in healthcare administration while working in a values-led organisation.

Key Responsibilities

  • Coordinate daily and weekly care rosters to match clients with suitable support workers
  • Manage changes such as cancellations, urgent shift requests, and staff availability
  • Maintain accurate records and compliance with relevant award conditions
  • Liaise with clients, families, care workers, and managers to ensure seamless service delivery
  • Respond to client enquiries and feedback with empathy and professionalism
  • Assist with onboarding new clients and care staff rosters
  • Generate reports and support admin tasks to keep operations running smoothly
  • Promote Right at Home's values through every interaction

About You

You're a confident communicator, calm under pressure, and passionate about delivering exceptional service. You'll also bring:

  • Prior rostering/scheduling experience (aged care or disability services highly regarded)
  • Strong time management and the ability to manage multiple priorities
  • Excellent written and verbal communication skills
  • Empathy, patience, and a client-first mindset
  • A proactive, problem-solving approach to daily challenges
  • Ability to work collaboratively within a dynamic team environment

Requirements

  • Australian National Police Check (or willingness to obtain)
  • Full working rights in Australia
  • Sound understanding of aged care or disability support (preferred)
  • Familiarity with rostering software (e.g., Visual Care) is an advantage

What We Offer

  • Competitive pay + on-call allowance (1 in 4 weeks)
  • Birthday leave – enjoy your special day off
  • A positive, supportive team environment
  • Purpose-driven work that makes a real impact
  • Access to an online portal for managing shifts and schedules
  • Ongoing training and career development opportunities

Apply Now

If you're ready to join a compassionate, professional, and forward-thinking team, we'd love to hear from you

Apply with your resume and a brief cover letter highlighting your experience and interest in client-focused care.

For a confidential discussion, contact Kate Andrews on or email

Shortlisting and interviews may commence immediately. Early applications are encouraged, as the position may be filled prior to the closing date.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Location:

  • Bundall QLD 4217 (Required)

Work Location: In person

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