National Program Manager

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About Us
SSI is a national not-for-profit organisation providing dedicated human and social services to a diverse Australia. With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities,
SSI supports individuals, children, families and communities via a range of vital human services from settlement support of newcomers and refugees through to programs in employment and education and health wellbeing and social supports for all Australians, new and old.
About Role
The National Programs Manager provides leadership and strategic direction for the employment programs and teams under SSI’s Employment Services division holistically and has direct responsibility for managing ASESS, Local Jobs Program (LJP), Information Linkages Program (ILP) and Return to Work (RTW).
The role is responsible for service design, providing leadership for service delivery and influencing continuous improvement and case work implementation across the programs that are under direct responsibility and also creating oversight for the programs under the Federal Program Manager remit.
This role supports the Head of Employment as a delegate when required.
The National Programs Manager will collaborate with key stakeholders to ensure compliance for their employment services contracts and programs in line with contractual guidelines, deeds, and quality management frameworks. They will be responsible together with the Head of Employment and other stakeholder to drive the growth strategy.
The National Programs Manager will also be responsible for strategic direction, monitoring and maximising performance against program goals and objectives and key performance indicators, as well as providing leadership to managers and staff, financial performance, continuous improvement, with the overall aim of enabling SSI’s client first model and creating the right outcomes and impact.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
- Tertiary qualifications in Business Management, Leadership, or similar qualification desirable or be willing to work towards.
- Strong experience in service design, with a proven track record of delivering strategic outcomes
- Proficiency in customer journey mapping, persona development, and design thinking methodologies
- Exceptional strategic thinking abilities and the capacity to see the big picture
- Demonstrated experience and success in the delivery of government contracted services and associated performance related targets and quality management principles.
- Demonstrated experience in leading managers and teams across multiple programs and regions to successfully deliver high quality services, quality and compliance deliverables, and operational outcomes.
- Commercial acumen with demonstrated experience in delivering on financial targets, increasing profitability, and achieving business growth.
- High level customer centric approach and the ability to lead teams to achieve customer service standards, KPIs, and targets.
- Excellent communication skills, high level negotiation skills, and persuasive ability.
- The ability to show empathy to job seekers, participants, and prospective clients.
- Good working knowledge of local, state, and national labour markets, and market trends.
- Strong ethics, accountability, and integrity

About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our commitment to Diversity
To Apply
Applications close 2 October 2024