Night Auditor

**Join our team at Holiday Inn Perth City Centre - where work meets joy**

At Holiday Inn, we believe travel is a journey, and we help make it a joy. From a warm welcome to ensuring every guest feels at home, we create unforgettable experiences for all our guests—whether they are here for business or leisure, for one night or a whole week. We have been on this journey since 1952, and now, we want you to join us.

**Position: Night Auditor (flexible part-time or casual hours are available)**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a night auditor, you will not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a seamless free experience during the overnight shift, you also create the warm atmosphere that makes our guests feel at home. You will have the ambition, talent, and key skills to ensure you finalise the audit & balancing the Hotel's systems and accounts each night ready for the next day, as well as preparing and delivering overnight room service orders.

**What you will do**:

- Kicking off truly memorable guest experiences with the warmest of welcomes.
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
- Taking, managing, and receiving payments for guest bookings.
- Making the check-in and check-out process feel swift and seamless.
- Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations.
- Being our guests trusted contact - helping with everything from billing issues to restaurant recommendations.
- Finalise audit & balancing the Hotel’s systems & accounts while working nights.
- Delivering room service while working night shifts
- Previous experience in a Front Office position or with Opera (PMS) is highly regarded.
- Communication skills - guests will need to come to you with concerns as well as compliments, so you will be easy to talk to.
- Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories.
- Fluency in English - extra language skills would be great, but not essential.
- Literate and tech-savvy - you will need a good grasp of reading, writing, basic maths, and computer skills.

**We are looking for someone who**:

- Has ongoing availability to work four overnight shifts per week over a 7-day week.
- **Has the legal right to work in Australia without any limitation or hour-restriction.**:

- Holds a current police clearance (not older than 6 months).
- Has Current & valid full (manual) Australian Drivers Licence to provide valet parking services.
- Has completed their Food Handlers’ and Responsible Service of Alcohol Certificates

**Why join us?**

At Holiday Inn Perth City Centre, we offer so much more than just a job. We provide a work environment that values work-life balance and supports your personal and professional growth.
- **Attractive hourly rate** - HIGA Level 3; hourly rate from $26.70- $40.05 plus late night and early morning penalties (a 25% loading applies on a casual contract)
- **Flexible Working Options** - tailored to your needs, whether you are a parent seeking flexible hours or someone looking for a supportive workplace.
- **Permanent Hours** - guaranteed hours each week, so you know you are always on the roster.
- **Employee Perks & Wellbeing**
- Paid birthday leave to celebrate your special day.
- Enhanced Parental**leave options to support your growing family.
- Proactive Health Days to keep you feeling your best.
- **Workplace Support** - A friendly and supportive team with managers who provide ongoing training and development.
- **Career Growth** - Access to our lifelong development program and career milestone celebrations as you grow within IHG.
- **Hotel Perks**
- On shift Duty Meal
- Amazing Employee Rate Accommodation at 6000+ IHG Hotels Worldwide
- Food & Beverage Discounts at IHG Hotels
- Access to a retail discount platform to make your pay go even further.
- **Paid Annual & Personal Leave** - We value your time off and ensure you get the rest you deserve.

**Ready to start your journey with us?**

Join us and you will become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care; that you notice the little things that make a difference to guests as well as always looking for ways to improve.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.