Night Auditor

1 day ago

Perth, Australia Holiday Inn Full time

At Holiday Inn West Perth, we are committed to delivering exceptional service and creating memorable guest experiences. As part of the IHG Hotels & Resorts family, we foster a welcoming and inclusive culture where every team member is empowered to thrive. We are currently seeking a reliable and detail-oriented Night Auditor to join our team and ensure smooth hotel operations during overnight hours.

**Key Responsibilities**
- Greet and check in guests efficiently, ensuring requests are accommodated and accurate information is collected.
- Process check-outs, ensuring charges are correct and appropriate payment methods are used.
- Verify accommodation rates, package types, and market codes, ensuring breakfast and dinner entitlements are updated and posted correctly.
- Reconcile and close the hotel’s daily financials, including accounts receivable/payable.
- Prepare and distribute daily reports on occupancy, revenue, and other key metrics.
- Respond promptly and professionally to guest inquiries, complaints, or requests to ensure a high level of guest satisfaction.

**About You**
- Prior customer service experience, ideally in hospitality or hotel operations.
- Independent, proactive, and able to perform without close supervision.
- Strong attention to detail and organizational skills.
- Availability to work 4 overnight shifts per week, including weekends and public holidays.
- RSA (Responsible Service of Alcohol) & First Aid - Essential
- Approved Manager Certification - Preferred

**Why Join Us?**
- Competitive salary and employee benefits
- Career development opportunities within the global IHG network
- Comprehensive training and ongoing support
- A diverse and inclusive work environment where your contribution matters
- Access to the myWellbeing program supporting your health, lifestyle, and workplace wellness

At Holiday Inn and IHG, we welcome different backgrounds, experiences, and perspectives. We are committed to equal employment opportunity and creating a workplace where everyone feels they belong.

**Ready to Make a Difference?**

If you are an independent, detail-driven professional looking to play a key role in hotel operations, we would love to hear from you. Please submit your resume**and cover**letter to apply.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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