Chapter Lead

Chapter Lead - Home Buying

**See yourself in our team**:
The Home Buying (HB) Domain in Retail Banking Services (RBS) is responsible for the end-to-end management of CommBank's Home Loan Business. We provide proactive operational risk management to ensure our Home Loan customers receive exceptional experiences that drive customer advocacy.

**About Line 1 Risk Home Buying Chapter**:
Our Line 1 Risk Chapter collaborates closely with HB Crews to achieve strategic goals and reach and maintain an NPS of +30. We ensure comprehensive risk management by deeply understanding the business strategy, current processes, and obligations. By identifying and managing risks effectively, we provide valuable insights and prioritise improvements, ensuring all operational risk requirements are met. Our proactive approach enables us to offer advisory support, helping to design robust processes that minimize operational risks and drive business success.

**Do work that matters**:
As the Risk Chapter Lead for Home Buying, you will report to the CoE and Chapter Area Lead -Lending Products (Line 1 Risk). You will lead, coach, and support your team, enhancing their capabilities. By deeply understanding the business, you will foster a proactive risk culture, enabling confident and safe delivery of great customer outcomes. Collaborating with peers in the Lending Products Centre of Excellence, you will drive excellence in risk management across a high-performing team.

As a Risk Chapter Lead, you will provide the HB business with:

- strategic advice on prioritizing risk mitigation investments, interventions, and improvements that align with the business and governance initiatives.
- expertise and guidance on risk, compliance, and operations management within acceptable limits, and foster a proactive risk culture across the HB value chain.
- insight and foresight on changes in the internal and external risk landscape that might impact the business risk profile, and collaborate across disciplines to respond quickly to issues, near misses, and emerging risks or threats to resilience.
- valuable business intelligence to inform risk decisions and governance and simplify and innovate processes and controls throughout the HB value chain.
- leadership and oversight on the risk strategy aligned with the business and governance initiatives and inspire and mentor a team of risk and control professionals.

**We're interested in hearing from people who have**:

- Demonstrated experience in retail lending and operational risk management, with a focus on product design, delivery and oversight.
- Experience in process improvement and project management with commitment to continuous improvement and innovation.
- Proven leadership and coaching skills to develop a high-performing team of risk and control professionals.
- Strong relationship-building and influencing skills to drive effective risk outcomes and stakeholder engagement.
- Ability to simplify complex processes and controls and identify balanced solutions for diverse stakeholders.
- Expert knowledge of Operational Risk frameworks and practices in a Line 1 role.
- High proficiency in communication, including data risk and/or analysis and reporting.

At CommBank, we support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you're interested in.

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Advertising End Date: 23/09/2024

Job ID REQ218567