Customer Care Consultant

3 days ago

Canning Vale, Australia Blackwoods Full time

Full-time working Monday to Friday based in Canning Vale
- No weekend work, weekly pay, company share plan, discounts and benefits
- Join an iconic Wesfarmers business, leaders in Industrial & Safety supplies

**YOUR OPPORTUNITY**

Due to exciting growth in the business, we are looking for an enthusiastic **Customer Care Consultant **to join our platinum customer service team based in **Canning Vale WA, **to provide an exceptional level of service to a dedicated group of customers.

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.

Your key responsibilities include, but not limited to:

- You will be empowered to investigate issues and escalations and be relentless in your pursuit to reach an outcome quickly
- There is a degree of administration related tasks and these should be actioned effectively and according to business processes
- Establish strong relationships with Blackwoods external Sales Team

You will be eager to learn and understand the commercial relationships our Mega Mining customers bring to Blackwoods and be pro-active in ensuring you keep yourself up to date with all processes, procedures and updates

To be successful, you will have:

- Ability to work Monday to Friday, between the hours of 7:00am to 5:30pm
- Clear written and verbal communication skills are essential
- Previous experience providing an exceptional level of customer service
- Proven ability to work in a fast-paced customer service environment and able to manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills

**CULTURE & BENEFITS**

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- All can Flex Policy available after 3 months of training
- Spacious indoor/outdoor break out area with a canteen
- Team events, celebrations and development opportunities
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Generous Wesfarmers shares program
- Team member discount card to use at Kmart, Bunnings, Target & Officeworks
- Paid parental leave policy
- Free onsite parking & more

**NEXT STEPS**

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

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