Kyc Specialist

**Permanent Full-time role**:

- **Corporate location in Brisbane, Melbourne, Sydney (Barangaroo only), Adelaide or Perth**:

- **_Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants. _**

**How will I help?**

An exciting opportunity is available for a KYC Specialist to join our team.

Your key responsibilities include:

- Actively offer customers appropriate specialist advice to meet their needs and provide support for service issues.
- Provide superior day to day support to customers and bankers with primary responsibility for resolution of service requests to identify organisational entities.
- Build and maintain high quality relationships with customers through the provision of service and appropriate advice.
- Provide feedback to product and operations teams to develop better solutions and more efficient processes to support the provision of superior service.
- Identify and seek to resolve or escalate as appropriate non lending losses and compliance incidents.
- Ensure all activity and administration is consistent with the Bank’s regulatory obligations (including FSR, AML etc).
- Positively influence the stakeholders and business partners to develop the best outcomes for Westpac and our customers
- Proactively contribute to innovation and continuous improvement to improve quality, efficiency, risk, and compliance outcomes by working closely with cross-functional teams across the organisation.

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is of creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.

**What do I need?**

To be successful in this role, you need to have the following skills:

- High level knowledge of KYC & IDV banking processes end to end as well as the individual functions throughout the process.
- Understanding of continuous improvement and Lean methodologies
- Understanding of Business support systems and tools
- Ability to contribute to continuous improvement activities including root cause analysis and post implementation reviews.
- Ability to maintain and manage relationships with internal and external customers e.g., Team Members, Managers, Leaders, and external parties.
- Ability to utilise business metrics to drive continuous improvement in the areas of efficiency and quality.
- Extensive knowledge of Microsoft Office - must be proficient in the use of Excel and Power Point.

**What’s it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits. With us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility and one where everyone belongs. #LI - Hybrid.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?**

**Reconciliation at Westpac Group
- Our vision for reconciliation is an Australia where Aboriginal and Torres Strait Islander peoples have equitable economic participation and financial wellbeing. We seek to achieve this by listening to, learning from, partnering with, and elevating Aboriginal and Torres Strait Islander voices.- At Westpac Group our aim is to help Aboriginal and Torres Strait Islander Australians succeed by valuing culture, helping Indigenous employees build meaningful careers, providing better banking experiences for our Indigenous customers, and backing Indigenous business.- Westpac has been granted an S126 Exemption to sections eight (8) and fifty-one (51) of the Anti-Discrimination Act 1977 (NSW); this allows us to advertise and recruit this role exclusively to Aboriginal and Torres Strait Islander applicants.- Westpac Group acknowledges the Traditional Owners as the custodians of this land, recognising their connection to land, waters and community. We pay our respects to Australia's First Peoples, and to their Elders, past, present and future._