Customer Success Manager

3 days ago

Pyrmont, Australia Network 10 Full time

Seeing responsibilities and competencies laid out on paper can be confronting, sometimes imposter syndrome can creep in and mess with your confidence.

Please know that we list items to give you an opportunity to show us your potential and how you can grow and transform with us. Your ability to demonstrate that you can develop the required capabilities for this role is why we would really like to hear from you.

Paramount is a global media & entertainment organisation with some of the best known and loved brands in the world. Employing over 1,700 people locally, and a further 25,000+ globally, we deliver premium content through multiple platforms for the young (and the young at heart of course).

We pride ourselves on creating content that gets people talking. What’s more, you’ll find all these great shows (and more) on our free-to-air channels (10, 10 Peach, 10 Shake, 10 Bold), subscription channels (MTV, Nickelodeon, Nick Jr., Comedy Central), our digital platform 10 Play and our new subscription video on demand service Paramount+.

This role is based in Sydney.

**Enough about us What you’ll do as a Customer Success Manager**:
As a Customer Success Manager you will be responsible for managing the day-to-day running of top-tier clients under the guidance of a Group Sales Manager.

This role is all about building and consolidating relationships within existing clients and optimizing revenue opportunities. This is not a ‘new business’ sales role

**Functions will also include**:

- Proactively meeting with your portfolio of clients (all ad agencies)
- Maximising revenue opportunities within your portfolio
- Working cohesively with broadcast, digital and production teams
- Helping identify premium sponsorship opportunities

What are we looking for in a Customer Success Manager? What’s important?
- Media sales and/or account management experience
- Ability to plan and execute strategic priorities to grow revenue share
- Ability to work autonomously on key projects and opportunities
- High level of detail, flexibility, time management and accuracy

**Extra points for the following, but not necessarily required**:

- IBMS and Mediawise software knowledge is preferable
- Experienced in negotiating annual and trading deals within agencies

Why Paramount?

I suppose we could just list the numerous benefits our employees’ avail of everyday? Yes, of course we could However, for now we'll just leave you with how our employees feel about us:

- 92% of our employees stated they would highly recommend Paramount to a friend (Glassdoor)
- We hold a 3.9 STAR RATING, by far the highest rating in the media sector (Seek Company Profiles)

We recognise Aboriginal and Torres Strait Islander peoples as Australia’s First Peoples, and the Traditional Custodians of the land where we live and work. We pay our respects to Elders, past, present and emerging, and we are proud to live in a country which is home to the world’s oldest living cultures.

We prioritise the health, safety and welfare of our people. As a result, we currently require all our employees who enter a Paramount premises to be fully vaccinated against Covid-19 in alignment with our Vaccination Position. Please reach out with any questions or to discuss your personal circumstances.

LI-KD1

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