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Customer Success Manager

2 weeks ago

Pyrmont, Australia ClickView Full time

Drive relationships and enhance video learning experiences for schools
- Join a passionate, high-performing and motivated Customer Success team at a worldwide leading educational video company
- Permanent full time role, located in Sydney, working from home and in the office - the successful applicant must also be available to travel throughout their region to visit customers

**Why Join Us?**

Do you want to shape the future of education? At ClickView, we're on a mission to empower teachers and captivate students through the power of video. We’re committed to creating engaging learning experiences that inspire and improve outcomes for students of all ages and backgrounds around the world.

Join our passionate team dedicated to transforming education, and be part of something that’s more than just a job for us - it's a mission we truly believe in. We're committed to helping you develop your skills, explore new areas, and really shine in your career. At ClickView, your thoughts and creativity aren't just welcome, they're celebrated

Ready to discover your potential with us?

**The Role**:
As a Customer Success Manager at ClickView, you will be at the forefront of empowering K-12 schools to maximise the impact of digital learning. With over 6,000 schools using ClickView globally, you will own the end-to-end relationship with school leaders and educators across your assigned region, driving the successful adoption and ongoing use of ClickView’s resources. Your mission is to ensure every customer achieves their educational goals by providing expert onboarding, proactive training, and continuous support.

Through data-driven insights and a deep understanding of school needs, you will champion customer satisfaction, secure renewals, and foster a thriving community of engaged ClickView users. You’ll collaborate closely with cross-functional teams and act as both a trusted advisor and advocate, helping schools unlock the full value of educational video in the classroom.

**Working with a fantastic education focused team, your responsibilities are varied, and include**:

- Execute comprehensive onboarding, training, and implementation programs for primary and secondary schools in your region, ensuring the smooth and impactful adoption of ClickView
- Secure annual subscription renewals and identify opportunities for account growth through upselling
- Build and nurture strong relationships with key stakeholders to drive engagement, satisfaction, and long-term loyalty
- Deliver dynamic and engaging face-to-face and online training sessions that keep customers informed about new features and content updates
- Serve as a thought leader in education technology, advocating for best practices and the effective use of video in teaching and learning
- Analyse usage data and feedback to identify opportunities for increased impact, and recommend tailored solutions that enhance learning outcomes
- Collaborate with Sales, Product, and Marketing teams to address customer needs, resolve challenges, and continuously improve the customer journey
- Represent ClickView at education events by fostering a vibrant community of engaged users, and championing the value of educational technology in K-12 schools

In addition to these core responsibilities, the role will undertake any additional duties reasonably required to support customer success initiatives and contribute to the company’s overall business objectives.

**Requirements**:

- 3+ year’s experience in a customer success/ account management role
- Experience within SaaS or EdTech sectors will be highly regarded
- Strong ability to manage multiple projects simultaneously while maintaining attention to detail
- Proven self-starter who drives strategic plans to successful completion and quickly adapts to new digital tools, including Salesforce (highly regarded)
- Customer-centric mindset with a passion for helping clients succeed through regular in-person and online meetings to build relationships and deliver tailored solutions
- Excellent communication skills, including listening, negotiation, presentation, and both written and verbal abilities
- Ability to work autonomously and creatively while fostering a supportive and collaborative team environment
- Flexible and agile, thriving in fast-paced, dynamic settings

**Benefits**:

- **Extra paid wellbeing and volunteering leave** - to care for yourself and others
- **Flexible working hours and arrangements**:

- to accommodate for different working preferences and personal situations
- **100 days working from anywhere** - work remotely from a different location for up to 100 calendar days per year
- **Employee discounts** - we offer all employee’s access to a wide range of discounts to support their wellbeing, physical, and financial health
- **Learning and development budgets** - Access to LinkedIn Learning, along with professional opportunities made available to all our teams, so you can continue growing to be the best you
- **We