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Account Manager

2 weeks ago

Victor Harbour, Australia Wellify Facility Services Pty Ltd Full time

Newly created role based on the growth of our company.

Wellify Facility Services specialises in being at the forefront of complete commercial cleaning and garden maintenance, providing excellent customer service and valued outcomes to our commercial clientele throughout South Australia and Western Australia. Our aim is to become a national company by the end of 2025 with 110 employees.

We are seeking a dedicated Account Manager to oversee our commercial contracts within our Commercial Cleaning Divisions across South Australia. This role is mainly operational focused with a small element of sale, you will be responsible for managing client relationships, ensuring service quality, and driving business growth within your portfolio. You will serve as the primary point of contact for clients, addressing their needs, resolving issues, and promoting additional services as appropriate.

**Responsibilities**:

- Cultivate and maintain strong relationships with commercial and residential clients to foster trust and loyalty.
- Conduct regular site visits to assess service quality and address any concerns or feedback from clients.
- Have a sound understanding and passion to drive sales and growth.
- Collaborate with the operations team to ensure that cleaning services meet client expectations and industry standards.
- Proactively identify opportunities to upsell additional services to existing clients.
- Prepare and present reports on account performance, including revenue growth and client satisfaction
- Coordinate with the scheduling team to ensure timely and efficient delivery for all contracts.
- Oversee and manage the hiring onboarding processes including HR requirements.
- Ensure your portfolio remains compliant with the correct legal and industry WHS standards.

**Requirements**:

- Proven experience in operations and/or management roles.
- Strong communication and interpersonal skills, with the ability to build rapport with clients and internal teams.
- Excellent organisational and time management abilities, with a keen attention to detail.
- Problem-solving skills and the ability to thrive in a fast-paced, customer-centric environment.
- Proficiency in Microsoft Office and CRM software.
- Valid driver's license and reliable transportation.

**Benefits**:

- Competitive salary with performance-based incentives.
- Opportunities for career advancement and professional development.

**How to Apply**:
Pay: $68,000.00 - $71,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Relationship management: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person