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Duty Manager

2 weeks ago

Braddon, Australia Midnight Hotel Full time

**Midnight Hotel** by **Marriott International’s Autograph Collection** offers guests a lifestyle they won’t want to leave. Presenting 199 premium accommodation rooms and a diverse food and beverage offering that includes Braddon Merchant, Midnight Bar and stylish, state of the art conference and events facilities.
**Midnight Hotel** presents a vision of possibility for each guest to create memorable lifestyle experiences. We are **exactly like nothing else...**

**Midnight Hotel** is currently seeking a **FULL-TIME DUTY MANAGER **to join our team.

Reporting to the Front Office Manager and as a key member of our Front Office Team, you’ll be involved in all matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. You’ll play a vital role in delivering our premium and highly personalised guest experience and will respond to guest needs and issues as they arise. You will also supervise, direct and support the front office teams with their daily activities, knowledge, development and promotion of associated hotel activities.

Please note the Duty Manager roles will be based across a rotating roster, including mornings, evenings, weekends and public holidays.

**What we are looking for**:

- Dynamic, vibrant, confident and professional personality
- Ability to demonstrate highly developed interpersonal and communication skills, both written and verbal
- Willingness to manage multiple tasks, conflicting deadlines and varying guest situations.
- High standard of personal presentation
- Previous experience using a Property Management System is essential (preferably Opera)
- Strong local knowledge of Canberra and the surrounding regions is highly desirable but not essential
- A current full Australian drivers licence is also highly desirable but not essential
- The flexibility to work various shifts on a rotating roster, including evenings, weekends and public holidays
- You must also meet the legal requirements to work in Australia.
- A minimum of 3 years experience in a hotel Front Office operation, with exposure to both front desk and reservations procedures
- A minimum of 1 years experience in a leadership or supervisory Front Office role.
- Excellent customer relations, problem-solving, decision making and time management skills

**In return, Midnight Hotel and our Iconic Hotels by Geocon Group will offer**:

- Opportunity to be part of a growing, dynamic and exciting company
- Great team culture and new hotel environment
- Global accommodation and food and beverage offers
- Discounted parking on-site
- Uniform provisions and laundry allowance
- Continuous in-house training and career development opportunities

If you are interested in this opportunity and meet the key selection criteria, please click “APPLY NOW” and be part of a lifestyle you won’t want to leave.

**Job Types**: Full-time, Permanent

**Salary**: From $67,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Morning shift
- Rotating roster

**Experience**:

- any: 2 years (required)