Service Delivery Specialist

2 days ago

Perth, Australia NEC Corporation Full time

Due to career growth in our business, we now have a permanent opportunity for a passionate ICT Service Delivery Specialist who is keen to join a close knit and supportive team. In this role the primary responsibilities will include being the primary operational point of contact for customers and the broader service delivery team/manager, to fulfil our business contractual obligations. This role acts as a trusted adviser and will liaison between internal colleagues and our customers.

**Key Accountabilities**:

- Primary operational contact point for customers and internal technical teams
- Co-ordination and oversight of internal teams to ensure Incidents, changes and operational activities are managed within SLA’s.
- Responsible for the end to end process of invoice billing to the customer
- Validate monthly invoice billing with 100 % accuracy and meeting of timelines
- Identify service delivery improvement initiatives within the account
- Queue Monitoring; delivery services within the structured service delivery framework meeting customer contracted terms, conditions and SLA’s
- Reporting; maintain and deliver up to date reports within the structured service delivery framework to meet customer contracted terms and conditions and SLA’s

**Skills & Experience**:

- Previous Service Delivery Manager experience
- Worked in a service industry with demanding customer needs
- Highly developed knowledge of the ITIL Service framework
- Able to understand the customer’s requirements and offer solutions
- Previously worked with contractual requirements
- Proven experience where attention to detail was imperative
- Understanding of Service Level Agreements
- Solid communicator - good presentation skills with the ability to articulate and sell ideas
- ITIL certification desirable

At NEC, we offer an outstanding working environment, fantastic corporate culture and an excellent track record of internal promotions along with continuous learning and development opportunities. We place great emphasis on our staff satisfaction, and you will enjoy a wide range of benefits such as flexible work options, 14 weeks paid parental leave, NEC Partner Product Discounts, access to great discounts at many retail providers, health and wellbeing program and much more.

  • Service Delivery Specialist

    2 weeks ago

    Perth, Western Australia NEC Corporation Full time $90,000 - $120,000 per year

    We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and infrastructure support, NEC is a trusted partner for end-to-end ICT solutions. We're also driving innovation in AI, biometrics, and quantum technology.Due to growth in our...

  • Service Delivery Specialist

    2 weeks ago

    Perth, Western Australia NEC Australia Full time $80,000 - $120,000 per year

    NEC is a world-leading technology company, delivering a comprehensive portfolio of ICT solutions and services to enterprise, government, and small business customers.We combine innovative technology with expert talent to help our clients maximise the value of their ICT investments. From consulting and professional services to managed services and...

  • Contract Delivery Specialist

    4 days ago

    Perth, Australia Western Power Full time

    **Contract Delivery Specialist**: - Location: Perth Office - CBD, WA, AU - 21 Jul 2025 **Contract Delivery Specialist - 12 Month Maximum Term - Full time / Perth CBD Office** Join Western Power’s Standalone Power Systems Project and Contract Management Team, as part of the Strategic Works Delivery Function at Perth Head Office as a **Contract Delivery...

  • Contract Delivery Specialist

    43 minutes ago

    Perth, Australia Western Power Full time

    **Contract Delivery Specialist**: - Location: Perth Office - CBD, WA, AU- 15 Nov 2024**Contract Delivery Specialist - Maximum Term 24 months - Perth Office CBD** We are seeking a Contract Delivery Specialist who will be responsible for delivery of civil, structural and communication services contracts. This position also participates in contract...

  • Contract Delivery Specialist

    1 week ago

    Perth, Australia HAYS Full time

    Contract Delivery Specialist - Large Stable Organisation - Permanent Role This large and well-respected organisation provides essential services Western Australia. They are looking for a Contract Delivery Specialist to work in their construction team. Duties and responsibilities - Administer contracts; liaise with User Departments and with suppliers to...

  • Delivery Assurance Specialist

    6 days ago

    Perth, Australia RAC Full time

    Delivery Assurance Specialist As a Delivery Assurance Specialist you will be ensuring compliance with RAC and regulatory standards, and that any contractual requirements for support, assurance activities and documentation are met **What will you be doing?** - Coordinating governance and management activities across ETS and interactions with key Insurance...

  • Delivery Driver Jobs Perth

    5 days ago

    Perth, Australia Ontime Delivery Solutions Full time

    **Delivery Driver Jobs Perth****What are Delivery Driver Jobs**Basically, Perth **delivery driver jobs** involve getting goods from point A to point B, typically within the local area. When you team up with Ontime Delivery Solutions, we link you with businesses that need your services consistently. This means you get reliable **driver** work and a steady...

  • Service Delivery Manager

    1 week ago

    Perth, Australia Metso Outotec Full time

    Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future. At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey...

  • Ict Service Delivery Officer

    2 days ago

    Perth, Australia Hope Community Service Full time

    Full time, 76 hours per fortnight located in Perth. - Salary rate: $43.08 p/hr + super + salary packaging benefits (find out more here on what this means) - Working Monday to Friday. - Discounts with a major health insurance provider. - We offer employees and their family members access to a confidential, and professional counselling service. **Other...

  • Delivery Specialist

    1 week ago

    West Perth, Australia Eagers Automotive Full time

    Permanent Full time position | Central Location - West Perth - Work for an EV only brand - BYD - Join a friendly and tight knit team! **About the role**: **BYD - Build Your Dreams** The wait is over **BYD** is here. The world is turning, a new era in automotive has begun. Here's your chance to part take in an amazing time of change, environmental...