Workforce Planning Lead

2 weeks ago

Sydney, Australia Employsure Full time

Lead a team to deliver the scheduling and planning function
- Develop & grow your career within Workforce Planning & Professional Services
- A role that is a true work life balance, no weekends or late nights

Employsure is Australia’s leading provider of ER & WHS support for small business and family enterprise across Australia and New Zealand.

As part of a multi-national business, we have one of the most unique offerings in the marketplace, providing advice and support to ensure businesses have someone to turn to when they have difficult Employment Relations and Work Health & Safety issues to navigate.

With over 30,000 Clients across ANZ, we offer business owners & their staff peace of mind.

The Workforce Planning Team Leader is a vital role in our team ensuring that there is always coverage both forecasted and in real time, to support our client base across Australia and New Zealand.

Leading a small yet dedicated team you will drive efficiencies and intra day forecasting to exceptional success.

**Day to day you will be responsible for**:

- On the day analytics and assessing call volumes - ensuring service delivery is met
- Forecasting planning upcoming holidays
- Leading the team through coaching
- End of day and weekly reporting

This opportunity offers exceptional growth moving into WFM and potential to expand your knowledge to workforce planning in field teams.

**A little about US**:
We believe everyone has the capacity to be better. That is why we are passionate about creating a work environment that enables our people to achieve their best - personally and professionally.

To "Build Better Businesses" we need to ensure our people are constantly growing. With clearly defined career progression that includes reviews every 6 months to ensure you are on the right trajectory for your next steps and learning.

There are more benefits on offer than can be named - these range from discounts across major brands through to further education allowances, discounted private health insurance, Birthday leave, fitness discounts, free food - lots of it through to additional annual leave. The reality is we have something for everyone

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