Workforce Planning Lead

About Us:
Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we move through a period of exciting period of transformation and change, including the introduction of a claims management model and structure that are truly unique to the market and our service offerings to injured workers and clients alike. And, we want YOU to be a part of it all

Reporting to the Performance and Insights Manager, you will support the newly-created Nominal Insurer (NSW Workers Compensation function in the development of workforce planning frameworks, processes, initiatives and continuous improvement. This is a unique opportunity to leverage your existing experience to a new and exciting challenge, and play a pivotal role in the performance of our function and success of our service offerings to our clients.

**Responsibilities**:

- Lead and own workforce planning initiatives across operational stakeholder groups;
- Collect average handle times for claims management activities, and develop workforce plans;
- Collaborate with key stakeholders and make recommendations for workforce distribution in accordance with operational requirements;
- Coach and mentor staff in the development of analytical skills and the use of job aids to maximise performance;
- Drive the continuous improvement of workforce reporting for the claims operations;
- Identify trends and themes and communicate actionable insights to the business;
- Coach and support claims management personnel to reach optimal performance outcomes and compliance measures;
- Participate in broader key business projects and initiatives.

Qualifications:

- Previous experience in a workforce planning role within an insurance or financial services industry setting;
- Demonstrated experience in developing and maintaining workforce plans;
- Strong analytical skills, with excellent attention to detail;
- Highly developed communication skills, with the ability to engage and articulate at all levels of organisation;
- Proven ability to manage and influence various stakeholders;
- Proven ability working with excel and drawing insights from data within excel would be highly regarded;
- Strong knowledge of Microsoft suite;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude.