Service Planner

**Service Planner**:

- Functional area: Service
- Country: Australia
- City: Blacktown
- Company name: Atlas Copco Australia Pty Ltd
- Date of posting: Feb 7, 2025

**Passionate people create exceptional things**

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere Working with us means working with the latest technologies and groundbreaking, sustainable innovations. With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning. Interested in being part of our team?

**Join us on our journey for a better tomorrow.**

**Your Role**

**_ Our team is expanding and we need you to help us grow_**

**_Are you looking to take that next step in 2025?_**

Our National Service Team is looking for an experienced Service Coordinator or planner to join our team and help assist our current coordination team to maximise efficiency. This role involves remotely managing our Victorian region from our Blacktown branch, ensuring the highest levels of customer satisfaction through efficient regional management.

**About the Role**:

- Act as a vital link between customer expectations and internal resources, adept at balancing both to optimize efficiency and ensure customer satisfaction.
- Management of available service resources and overseeing service execution through our Field Service Technicians
- Understand customer service requests and translate them into actionable service solutions, taking full ownership of delivery.
- Empowered to make commercial decisions within defined limits to promptly resolve any customer issues.
- Responsible for managing the entire customer experience, from initial inquiry to obtaining purchase orders, scheduling, service delivery, invoicing, and payment.

**To succeed, you will need**
- **Must have**: Service coordination experience with a strong understanding of all planning and customer service functions within a department.
- **Proficiency in**: Software like Word and Excel; SAP experience is beneficial.
- **Good communication**: Excellent organisational, verbal, and written communication skills are essential.
- **Demonstrate**:a flexible, professional demeanor with a proactive "can-do" attitude and a commitment to continuous learning.

**In return, we offer you**
- **Generous Salary Package**:Base annual salary, Superannuation, and enjoy a paid day off on your birthday
- **Flexibility**: Potential for Flexible work options after the completion of the initial training period.
- **Variety**: Enter into a role that is challenging, rewarding and where no two days are the same.
- **Training and Support**:Work for an organisation that provides ongoing training opportunities.
- **Job Stability**:Join a globally recognised organisation that offers long-term job security and a stable work environment, ensuring peace of mind and career growth**.**

**Want to know more about us?**

Atlas Copco has been transforming industrial ideas into innovative compressed air and gas solutions globally for over 150 years.

We take pride in our diverse nature at Atlas Copco. We don’t just talk about diversity and inclusion - we live it. For nearly a decade, we’ve proudly sponsored the Women in Industry Awards, celebrating and supporting the achievements of women in our field. Our commitment to fostering an inclusive environment is evident in everything we do.

**City**
Blacktown

**Recruiter**

**Hiring Manager**
Jason Harris

**Diverse by nature and inclusive by choice**
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.