Application Support Analyst

4 days ago

St Leonards, Australia Ashdown Consulting Full time

$80,000 - $95,000 + super
- Permanent
- St Leonard's location W/WFH

**Application Support Analyst I Permanent I Up to $105K Incl. Super**
- $80,000 - $95,000 + super
- Permanent
- St Leonard’s location W/WFH

**About The Company**

Our client is a global pharmaceutical organization who have a range of well-known over the counter and prescription medicines and supplements. They have an established workplace culture and are involved in humanitarian efforts worldwide.

**About the Team**

You will have the opportunity to join a highly functioning and experienced team, managed by a group of professional leaders. With a fantastic company culture, you will be joining a cohort who value personal development as well as professional performance.

**About the Role**

Key Responsibilities include:

- Manage and resolve incidents relating to the use of IT services
- Engage and collaborate with end-users and customers managing service support issues.
- Problem solving using knowledge base and other toolsets / processes
- Escalate service requests and incidents to the appropriate specialists as per IT procedures.
- Record, maintain and create information related to the operation and quality of IT services
- Identify and document reoccurring issues and suggest improvements to IT services.
- Liaising with Group staff members on things such as new programs/systems
- Identification of continuous improvement opportunities
- Ability to work independently or as part of a remote team

**About you**
- Microsoft Applications experience
- Experience using a ticketing system or Service Now.
- Consistently demonstrate clear and concise written and verbal communication skills with the ability to manage and negotiate with multiple levels of internal and external stakeholders.
- Excellent analytical, conceptual, and problem-solving skills
- You'll be able to work autonomously and manage your time effectively to meet deadlines.

**What’s in it for you?**
- Work alongside highly experienced industry professionals.
- Flexible working arrangement
- Hybrid role with 2 days from home and 3 in the office.
- Career progression opportunities

**0482 070 135.

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