Field Service Supervisor

6 days ago

Dandenong, Australia Hitachi Construction Machinery Full time

**Join a global leader in the construction & mining industry**:

- ** Access to OEM training, benefits, and opportunities to build on existing skills**:

- ** Rewarding base salary + super + company vehicle + company bi-annual bonuses**

**About Us**

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.

**The Opportunity**

We are on the lookout for an experienced and driven **Field Service Supervisor**to join our Service team based in our **Dandenong** branch. The key focus of this role is to provide technical guidance and leadership to our service coordinators and technicians in Victoria.

**Reporting to the Service Manager, you will**:

- Ensure our service employees comply with all WHS responsibilities, and that above all, a safety-first culture is a consistent behaviour within the team
- Mentor, guide and support the team to improve performance and efficiencies through training, performance appraisals and performance management.
- Ensure efficient utilization of equipment and resources in line with customer requirements and agreed budgets
- Provide technical guidance and support to service team members
- Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing
- Provide timely and accurate quotations for service activities
- Support existing customers through maintaining strong communication while proactively resolving issues
- Drive compliance with safety and quality lead indicators for the department. Encourage and promote active participation from the workgroup in hazard reporting, safety conversations and vehicle pre-starts
- Ensure the Service Department tooling and equipment remains inspected, calibrated, and compliant per company policy
- Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
- A strong ability to navigate complex issues, and be ambitious in achieving success
- A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation, and travel recovery
- Attention to detail in documenting and follow-up
- Experience leading a diverse team of high performing trade staff
- A Safety-First leadership style
- A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous

**Hitachi Benefits - What’s in it for you?**
- ** Salary Package: Competitive base salary + super + company vehicle + company bi-annual bonuses**:

- ** Career**: Permanent Full Time Position in a leading OEM with long term job security
- ** Employee Rewards**:Exclusive staff discount on a range of goods and services through our Employee Rewards Program
- ** Career Progression**: OEM training and opportunities for upskilling with access to the latest technologies
- ** Culture**:Supportive mentors who value your input in finding new and improved ways to achieving success
- ** Paid Parental Leave Company Policy**:

- ** Health**:Discounted Medibank health insurance policy + EAP to support our employees and their families
- ** Employee Referral Program**:refer a friend and earn cash
- Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company._

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