Field Service Technician

6 days ago

Dandenong, Australia Onsite Rental Group PTY Ltd Full time

**Introduction**:
Onsite Rental Group (Onsite) is a specialist B2B equipment rental business. We have over 30 years' experience in this industry, with 450+ employees, across 30+ branches and targeted co-locations. With more than 70,000+ pieces of equipment, our strategically placed national branch network ensures we can fulfill our customers' rental plant and machinery requirements wherever their next project is located, whilst remaining nimble enough to support local projects.

**Description**:
In this role you will safely and effectively troubleshoot, service, maintain and repair Onsite equipment on customer sites.

**Tasks & Responsibilities**:

- Carry out mechanical inspections, scheduled servicing, and routine maintenance of Onsite’s fleet of equipment in accordance with manufacturer and SHEQ requirements on customer sites (and in the workshop as required)
- Troubleshoot equipment issues to determine cause of problems / failure and repair
- Repair equipment to restore it to full functionality
- Ensure all required paperwork is completed and submitted in full and on time
- Assist in monitoring reliability and equipment readiness for hire at branch level
- Inspect equipment upon return and immediately report any customer equipment damage to your manager to allow costs to be captured / recouped
- Clean equipment in preparation for hire
- Build and maintain strong working relationships with customers and suppliers
- Communicate with customer in relation to equipment maintenance and repair
- Maintain field service vehicle ensuring vehicle is fuelled, clean and inventory is replenished
- Participate in on call roster

**Desired Skills and Experience**:

- Knowledge of hire industry fleet servicing, repair, and maintenance requirements
- Ability to communicate effectively, both verbally and in writing
- Excellent customer service and relationship building skills
- Professional presentation
- Ability to multi-task and be flexible
- High attention to detail and accuracy
- Ability to problem solve
- Ability to work unsupervised on client sites
- Willingness to work autonomously and be self-motivated
- Trade qualification in mechanical, hydraulics, fitter and/or auto electrician
- Current Drivers Licence

Benefits and Perks
- Employee Recognition Program
- Income Protection Insurance
- National career opportunities
- Discounted Health Insurance
- Employee Assistance Program (EAP)

Onsite is committed to achieving a diverse and socially inclusive workforce.

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