Retirement Living Manager

2 weeks ago

Buderim, Australia Lutheran Services Full time

**About us**:
Lutheran Services is a not-for-profit organisation that has been serving the people and communities of Queensland since 1935. We provide quality, contemporary care and support for people of all backgrounds, at more than 20 locations throughout Queensland.

Our dedicated workforce of nearly 2000 makes a difference to the lives of many people every day. They bring our vision to life - helping those we serve to pursue the lives they hope for, and enabling the communities we are part of to thrive.

**About the role**:
Part of Lutheran Services, Immanuel Gardens Aged Care in **Buderim** provides personalised aged care and retirement living with a focus on individual wellbeing and an enriched quality of life.

We are seeking an experienced, "hands-on" Retirement Living Manager who thrives on building relationships and has demonstrated strong business acumen and leadership.

As the Retirement Living Manager, you will be responsible for the day-to-day asset management and operation of the villages with a purpose to create connected, supportive and vibrant communities.

**This will require**:

- Ensuring resident satisfaction through responsive and effective problem solving
- Initiating events and networking with current and potential residents
- Monitoring and reviewing asset and village compliance in relation to the Retirement Villages Act
- Respect Policies and Procedures
- Management of the village budget
- Create a culture of inclusivity, support, growth and positivity

**About you**:

- Relevant qualification or exceptional experience relevant to Retirement Living Management and Service Delivery
- Ability to promote and guide the implementation of business improvements
- Ability to manage competing priorities
- Strong attention to detail
- High level written communication skills
- Strong Customer service experience
- Resilient nature and positive attitude

**What we offer**:

- Attractive Salary and Benefits - $98,800 per year plus super
- Learning and development opportunities
- Access to salary packaging.
- Good work life balance.
- Access to discounts, such as health insurance, holiday and travel, gym membership, IT and home appliances.
- Membership to our dedicated Employee Assistance Program.

For a copy of the Position Description please click here.

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