Service Facilitator

Full time, fixed-term contract of 12 months
- $100,783.51pa + Salary Packaging up to $15,900 tax-free
- Work for an organisation that shares your values.

**Want to make a difference to those in the community?**

Join CPL - Choice, Passion, Life and be part of an organisation that makes a difference in people’s lives every day

CPL is a leading provider of disability support services in Queensland and Northern New South Wales. We're on a mission to empower people with disabilities and older Australians to live the life they choose. We believe in creating an inclusive society, and our dedicated team is committed to providing the very best support, guidance, and understanding to our clients.

The Service Facilitator role is a dynamic role where you will be working with clients and staff in the community and in their homes, coaching and mentoring staff and working collaboratively across teams to ensure the best possible customer service level is achieved in the Brisbane South/Gold Coast region. **_Please note this role is a 12-month contract - with a chance for extension._**

**Responsibilities include**:

- Ensure the provision of high-quality services and supports to clients in implementing, managing and maintaining their individual client goals.
- Daily management of rosters to ensure accuracy and to provide for timely claims for payment.
- Supervision, coaching and mentoring of direct care staff
- Ensure effective communication and coordination between services, staff and stakeholders providing support to a client.
- As required assist clients in managing their finances in accordance with CPL policies and procedures and where applicable Public Trustee guidelines.
- Live the CPL Way - Understand the person, give great service, work together and find better ways
- Have a good underpinning knowledge of the relevant Aged Care legislation to ensure our most vulnerable people in the community live a life free from abuse and neglect.

**Selection criteria includes**:

- Experience in a similar role within the Aged Care sector, HCP and CHSP
- Relevant tertiary qualifications with health qualifications highly desirable
- Commitment and drive for the highest level of customer service
- Pro-active, energetic approach to a dynamic ever-changing environment
- Experience and skill in team supervision; leading people to achieve
- Highly effective interpersonal and communication skills
- Be solution focused.
- Able to work autonomously and collaboratively within teams
- Well-developed administrative and financial management skills
- Current 'C' class driver's license and reliable transport
- Current First Aid and CPR.
- Competency with Microsoft Office and computer systems
- Working With Children Check and NDIS Worker Screen Clearance (We can help)
- Please see attached position description for all requirements & responsibilities of the role._

**So why would I choose CPL?**

When you join our team, you can benefit from the following:

- ** Tax-Free Savings**: Increase your take-home pay by packaging up to $15,900 of your annual salary tax-free.
- ** Leave Loading**:**Receive 17.5% leave loading when you take annual leave.
- ** Entertainment Expenses**: Use up to $2,650 of your pre-tax income for entertainment expenses, such as meals and holiday accommodation.
- ** Grow Your Career, Your Way**: We're committed to your professional development. Share your ideas, challenge the status quo, and collaborate with our team.
- ** Take Care of Yourself and Your Community**: We understand the importance of well-being. That's why we offer generous leave benefits, including annual leave, personal leave, compassionate leave, and comprehensive paid parental leave.
- ** Employee Assistance Program**: Access to free and confidential counselling services for you and your family members.
- ** Embrace Diversity, Celebrate Uniqueness**: We believe in creating an inclusive workplace where everyone feels valued and respected.
- ** A supportive and inclusive work environment**.

CPL is committed to providing a workplace that fosters a culture of respect, understanding and inclusion.