Patient Administration Officer

**Patient Administration Officer**

**Permanent Part time - Minimum 40 hours/fortnight**

We are seeking applicants who have an interest in working as a Patient Administration Officer primarily performing a Ward Clerk role. The successful applicant will be based in the G Pavilion (Medical) Ward, with the expectation that they will also undertake administrative duties within other areas of Noosa Hospital as required to meet the needs of the business. This ward clerk role and will entail covering for 3 days each week on the ward. The successful applicant will have the opportunity to work up their hours by also working admin roles across other departments on the remaining days.

**Essential Requirements**:

- Experience in previous hospital or similar administration role (preferred not essential)
- Be passionate, engaging and focused on providing exceptional customer service and sensitivity to patient & family needs
- Effective communication (both written and verbal) and interpersonal skills
- Strong attention to detail
- Proven ability to work effectively in a team environment and independently as required
- Ability to work in a fast paced environment and complete tasks within a designated timeframe
- Demonstrated computer proficiency in Microsoft programs and Patient Management software
- Required availability Monday to Friday

**Duties include but are not limited to**:

- Provide timely and accurate information in response to queries by patients, doctors, visitors and other customers;
- Maintain correct compilation of patient files and records throughout admission and upon discharge;
- Accurate and timely completion and scanning of documentation;
- Perform and interpret Health Fund eligibility checks;
- Provide effective management of incoming and outgoing calls to the ward;
- Provide administrative support to relevant ward personnel as required;
- Other duties as required.

**If you don’t quite fit all the skills and experience, please still apply. We highly value attitude and enthusiasm over experience.**

**About Us**

The Hospital is owned and operated by Ramsay Health Care, a global operator of private hospitals and primary care clinics with 72 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘_People Caring for People’_ since 1964.

**What’s in it for you?**

**Professional Advancement**: Recognition, Rewards, Professional Development, and Employee referral programs. Free access to LinkedIn Learning, education scholarships and the Ramsay Leadership Academy to support career progression.

**Discounts**: Hospital, Allied Health & Pharmacy discounts - you’ll pay less for hospital cover and receive higher extras limits for things like General and Major Dental.

**Health and Wellbeing**: Flexible work opportunities with the ability to have a say in your roster, Flexible Leave Program, and a free Employee Assistance Program offering access to confidential counselling, coaching and support.

**Leisure/Social/Financial**: Discounts for leisure travel with selected Hotels, salary sacrifice opportunities e.g., airport lounge membership, self-education expenses, novated leasing and more.

**Requirements**:

- _Must provide a _**National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases.

**To Apply**

**Please include a cover letter outlining your suitability and why you would like to be considered for this role.**

Enquires - Cherise Buchbach - Administration Manager