
Customer Care Consultant
1 day ago
**Your Opportunity**
We’re on the lookout for an enthusiastic Customer Care Consultant to join our friendly and supportive team in Carole Park, QLD If you love chatting with people and solving problems over the phone, this could be the perfect role for you.
As part of our Customer Care Contact Centre, you’ll be the first point of contact for our customers helping them with everything from product questions to order issues. You’ll play a key role in making sure every customer feels heard, supported, and satisfied.
This is a fast-paced, rewarding role where you’ll be encouraged to think on your feet, find solutions, and make a real difference. We’ve got a great training and development program to help you hit the ground running and grow your skills from day one.
**What You’ll Be Doing**:
- Taking ownership of customer enquiries and resolving them quickly and efficiently
- Using customer history to understand their needs and spot upsell opportunities
- Building strong relationships and staying up to date with our products and processes
- Letting customers know about new products and services when relevant
**What You’ll Bring**:
- Experience in a high-volume call centre environment is a big plus (but not a dealbreaker)
- A customer-first mindset and a knack for solving problems
- Great communication skills — especially over the phone
- Confidence working independently in a small, close-knit team
- Familiarity with Microsoft and/or cloud-based CRM systems
**Why Our Team Enjoys Being Part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:
- Competitive permanent salary and incentives
- Team member discounts, and offers from over 300 corporate partners
- Attractive Wesfarmers share plans every year
- Flexible working with access to our 'All Can Flex' program
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Regular team events, celebrations, birthdays, milestones and BBQs
- Generous paid parental leave
- Free onsite free parking and more
**NEXT STEPS**
As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).
Video
-
Indigenous Customer Care Consultant
5 days ago
Carole Park, Australia Indigenous Workstars Full time**YOUR OPPORTUNITY** Due to exciting growth in the business, we are looking for an enthusiastic **Customer Care Consultant **to join our customer service team based in **Carole Park QLD **to provide an exceptional level of service to our growing customer base. Your key responsibilities include, but not limited to: - Inform customers of new product range...
-
Indigenous Customer Care Consultant
2 weeks ago
Carole Park, Australia Indigenous Workstars Full timeDue to exciting growth within the business, we are looking for a dynamic **Customer Care Consultant** to join our high performing inbound Export team based in **Carole Park QLD.** Your key responsibilities will include, but are not limited to: - Assist Account Managers and National Strategic Accounts Managers with customer quotes, orders, product...
-
Indigenous Customer Care Consultant
5 days ago
Carole Park, Australia Indigenous Workstars Full time**YOUR OPPORTUNITY** Due to exciting growth in the business, we are looking for an enthusiastic full-time **Customer Care Consultant** to join our growing **Trade Store** team based in **Carole Park QLD,** to provide an exceptional level of service to our growing customer base. Your key responsibilities include, but are not limited to: - Serving customers...
-
Customer Care Consultant
7 days ago
Carole Park, Australia Blackwoods Full time**YOUR OPPORTUNITY** We are on the hunt for an enthusiastic Customer Care Consultant to join our close-knit team based in Carole Park QLD, where you'll be providing exceptional service to our growing customer base! In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and...
-
Customer Care Consultant
7 days ago
Carole Park, Australia Blackwoods Full timeJoin an iconic Wesfarmers business, leaders in industrial & safety supplies - A fantastic opportunity for an ambitious individual + Ongoing career development - Permanent Full-Time role + Outstanding employee benefits + flexible work arrangements **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140...
-
Customer Care Consultant
7 days ago
Carole Park, Australia Blackwoods Full timeJoin an iconic Wesfarmers business, leaders in industrial & safety supplies - Excellent employee benefits with ongoing training & career development - Great Monday to Friday full-time role, with a friendly & supportive team in Brisbane **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have...
-
Customer Care Consultant
2 weeks ago
Carole Park, Australia Blackwoods Full timeAttractive team member discounts, employee benefits, incentives, shares & more! - Join Wesfarmers and enjoy job security and work/life balance (no weekends!) - Supportive management, great team culture and career development opportunities **YOUR OPPORTUNITY** We are on the hunt for a confident and proactive **Customer Care Consultant** to join our small...
-
Customer Care Consultant
5 days ago
Carole Park, Australia Blackwoods Full timeTeam member discounts, benefits, incentives, shares & more! - Enjoy job security and work/life balance (no weekends!) - Supportive management and career development opportunities **YOUR OPPORTUNITY** We are on the hunt for an enthusiastic **Customer Care Consultant** to join our close-knit team based in **Carole Park QLD**, where you'll be providing...
-
Customer Care Consultant
2 weeks ago
Carole Park, Australia Blackwoods Full timeAttractive team member discounts, employee benefits, incentives, shares & more! - Join Wesfarmers and enjoy job security and work/life balance (no weekends!) - Supportive management, great team culture and career development opportunities **YOUR OPPORTUNITY** We are on the hunt for an enthusiastic **Customer Care Consultant** to join our close-knit team...
-
Customer Care Consultant
1 week ago
Carole Park, Australia Blackwoods Full timeJoin an iconic Wesfarmers business, leaders in industrial & safety supplies - Excellent employee benefits with ongoing training & career development - Perm full-time role + flexible work arrangements **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small...