Customer Care Consultant

19 hours ago

Carole Park, Australia Blackwoods Full time

**YOUR OPPORTUNITY**

We are on the hunt for an enthusiastic Customer Care Consultant to join our close-knit team based in Carole Park QLD, where you'll be providing exceptional service to our growing customer base

In this challenging and rewarding role you will proactively look for solutions that drive the right outcome for both our customers and business. Our supportive management and team will empower you to perfect your customer service skills, investigate issues and escalations, and harness your problem-solving techniques to reach quick and successful outcomes.

**What Your New Role Entails**:

- Action customer requests quickly, take ownership of enquiries, and find fast resolutions
- Understand our customer’s sales history to identify service requirements, and pursue upsell opportunities when available
- Nurture relationships with our clients, staying up to date with processes and procedures to provide tailored solutions
- Inform customers of new product range and services where applicable

**What You’ll Bring with You**:

- Experience in a high-volume call centre environment preferred but not essential
- Customer and solutions focused mindset, thinking outside the box to achieve results
- Amazing customer service skills and the ability to work unsupervised in a small team
- A strong understanding of Microsoft and/or Cloud based CRM programs
- Clear verbal and written communication skills required

**Why Our Team Enjoys Being Part of Blackwoods**:
To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive permanent salary and incentives
- Team member discounts, and offers from over 300 corporate partners
- Attractive Wesfarmers share plans every year
- Flexible working with access to our 'All Can Flex' program
- Highly successful Refer-A-Friend program - earn up to $2,000 for each referral
- Regular team events, celebrations, birthdays, milestones and BBQs
- Generous paid parental leave
- Free onsite free parking and more

**NEXT STEPS**

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which may include a pre-employment medical assessment involving drug & alcohol testing).

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