Systems Support Analyst

leading mutual bank
- hybrid working arrangments
- fantastic work environment and teams

Established in 1959 and with over 56,000 members we're a Mutual organisation supported by a dedicated group of hard-working professionals. By looking at our service, products and digital capabilities in an agile and collaborative way, we put the financial needs of our members at the forefront of what we do.
**About the Role**
The Systems Support Analyst will work closely with the Technology team and various internal and external stakeholders to implement and provide desktop, software and critical systems administration support, including cloud-hosted solutions. You will also be responsible for system patching, asset register management and vulnerability remediation of Australian Military Bank assets in line with compliance, procedures and service levels of the bank.
In addition to this, the Systems Support Analyst will also be responsible for providing support for the core banking and business systems by working closely with the business and external stakeholders to configure the systems with approved changes, testing and implementing solutions on a timely basis through change management controls. You will also be involved in projects which transform our business with the aim to improve our member services and experiences.
This role is a perfect opportunity for an individual who has desktop, infrastructure, enterprise solutions and cloud support experience with a passion for security, a keen eye for detail and loves working in a fast-paced environment. You will be eager to learn and contribute actively to support our business. In addition to this, the role is a critical one in supporting systems across the business, as such, may require occasional after-hours work and remote support when required by the business.
**The key responsibilities of this role include**:

- Ensuring all requests are logged into the IT Service Desk with clear and concise resolutions provided
- Creation of documentation and contribution to the IT Service Desk knowledge base
- Undertake daily routine tasks to ensure the availability of all systems
- Engage with relevant third-party stakeholders for supporting Australian Military Bank’s systems.
- Perform approved systems patching as well as vulnerability remediation tasks
- Monitor and provide IT Support for desktop, software and critical systems administration, including cloud-hosted solutions
- Support business projects and initiatives
- Implementation of solutions and changes in accordance with change management controls

**About you**
You will have excellent oral and verbal communication skills, the ability to think quickly to resolve technical issues using your own initiative and prioritising work to meet deadlines to ensure you are successful in this role as well as experience remotely supporting a diverse user base in a multi-site environment.
You will be working with people who are passionate about what they do every day, and you must be a team player who enjoys working alongside others and contributing to team activities.
**Probity check**
As we are an Authorised Deposit Taking Institution, there is a requirement to complete the standard range of Credit, Police and Bankruptcy checks prior to commencement of employment.
**Why Us**
Australian Military Bank forms an integral part of the wider Defence community. We offer our staff competitive remuneration, discounts on banking and insurance products and ongoing learning and development programs. You will be provided with training and coaching on the job to provide you with the tools to be successful in this role. Australian Military Bank provides realistic progression opportunities nationwide and the opportunity to embrace new technologies and ways of working.
We thank you in advance for your interest, however, only those selected for a pre-screen and/or an interview will be contacted.

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Australian Military Bank values diversity and is an equal employment opportunity employer.*

**Job Types**: Full-time, Permanent