Systems Support Analyst

4 days ago

Sydney, Australia Afterpay Full time

**Company Description**:
Talent International is a global leader in digital and technology recruitment. With over 250 employees, 10 offices and revenue approaching AUD $800 million, we are on a mission to build a better world of work for all - and you can be a part of it

As one of Gallup's Great Global Workplaces award winners, we know what really matters: development, flexibility, recognition, and purpose. And that's just what we offer. Of course, you can expect some additional perks including a world-class team conference, social events, health and fitness allowance for all you gym goers, industry-leading training, and development programs, oh and ‘Friday Drinks’ if that’s your jam.

Working with Talent, you’ll be joining a company with a core value to ‘Give a Damn’. We believe in having a positive impact on our people, our community, and our world.

As a Systems Support Analyst, you'll be responsible for supporting the Talent Team by managing the day-to-day calls and BAU activities for the Talent Helpdesk (Service Desk).

You'll be triaging requests and calls to the helpdesk, projecting work involvement in various technology areas, and creating documentation where needed.

**Your key responsibilities will be**:

- Responding to first-level queries for the Service Desk.
- Managing vendor escalation.
- Proactive system maintenance.
- Maintaining & administering the following areas:

- Exchange On-Line/Office365 Tenancy
- Active Directory
- Windows Desktop (laptops, virtual machines)
- Hardware support (laptops, iPads, mobile phones)
- Networking (including WIFI)
- Telephony and mobile device experience
- Antivirus / Anti-malware experience
- Windows Server (Iaas)
- Backup Systems (Shadow Protect)
- ManageEngine Suite
- 8x8 phone system

**Qualifications**:

- Experience in helpdesk in a level 1 role (level 2 experience would be a plus)
- Sound knowledge of O365, Windows, and networking
- Strong attention to detail and great organisation skills
- Collaborative team player with good communication skills
- Desirable knowledge of ITIL4 Foundations

**Additional Information**:

- 'Talent Anywhere' - work from anywhere in the world for 2 weeks/year
- ‘Talent Time Out’ - 6 additional days per year for resting and recharging
- Award-winning workplace culture
- Extremely attractive and competitive bonus scheme
- Annual 'TALENTFEST' conferences
- Equity program (everyone gets a piece of the pie)
- Opportunities for development and career progression

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