Aps4 Compensation Delegate

2 weeks ago

Perth, Australia Talent International Full time

**Job Details**:
**Location**

Perth

**Salary**

Negotiable

**Job Type**

Full Time

**Ref**

BBBH97181_1672972445

**Contact**

Andrew Mackin Brown

**Posted**

about 5 hours ago
- **State Gov // Perth CBD**:

- **Claims Investigations // Legislative Interpretation**

**Duties**:

- Undertake claims investigations and determinations under the Veterans' Entitlements Act 1986 (VEA), the Military Rehabilitation and Compensation Act 2004 (MRCA) and/or the Safety, Rehabilitation and Compensation (Defence-related Claims) Act 1988 (DRCA).
- Provide advice and interpretation, including in writing, on aspects of legislation to colleagues, senior managers and clients.
- Liaise with DVA staff, clients, and outside organisations to reach timely and correct determinations on claims.
- Undertake tasks and projects to enhance the quality and consistency of service to clients and operational efficiency.

**Performance definitions are**:

- Aspirational: currently not doing this very well
- Emerging: developing, but needs to increase capability
- Consolidating: doing this well, but room to do even better
- Transformative: doing this really well and can enhance the performance of others.

**The service delivery capability clusters are**:

- Communication and interviewing
- Applies appropriate questioning techniques
- Communicates clearly (APS ILS)
- Listens, understands and adapts to audience (APS ILS)

**Operational ability**:

- Maintains business knowledge applicable to role, including current policies and procedures
- Demonstrates effective product knowledge
- Able to multitask
- Manages own expectations around role and business need

**Digital ability**:

- Understands the digital environment relevant to veterans
- Demonstrates effective use of digital technology

**Decision-making/interpreting legislation**:

- Understands policy and legislation relevant to role
- Undertakes analysis and draws accurate conclusions based on evidence and solves problems
- Effectively documents/records decisions and actions
- Effectively conducts situation evaluation and analysis to identify/recognise vulnerability in clients and to triage them to appropriate services as necessary
- Shows judgement, intelligence and assesses risk

**Emotional Intelligence**:

- Demonstrates empathy
- Manages challenging behaviours
- Manages personal emotions and demonstrates resilience

**How to Apply

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