Customer Support Consultant

2 weeks ago

Perth, Australia Healthengine Full time

Job Description
This is your chance to join a team of forward-thinking, change-making individuals collectively transforming the way healthcare is delivered. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia.

**The Gig**
Our Customer Support Consultants deliver first class support to ensure that our customers get the most out of Healthengine. You’ll provide general and technical support and be the point of call for all customer queries.

**Responsibilities**:

- To provide general and technical support to customers with new and existing products and services
- Identify potential technical challenges and troubleshoot accordingly
- Identify opportunities to provide value-add services to our customers
- Manage a number of customer communication channels
- Deliver an outstanding customer experience

**About You**
You will be solutions focused and outcomes driven with an ability to teach and add value to the customer. You’ll have strong organisational skills and an ability to multitask. You will be a voracious learner, keen to learn and grow, and remain resilient in the face of setbacks.
Qualifications:

- Experience in a Senior Customer Service role
- Technical helpdesk background will also be considered beneficial
- Professional, courteous verbal and written communication

**Additional Information**
Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. You will learn lots and grow even more. There’s no limit to your progress — your future’s what you make of it.
- A diverse culture of smart creative individuals who are passionate about Healthengine’s mission and vision
- An open-plan office with a variety of spaces for working and socialising
- Flexible working options including dedicated work from home days
- Regular social events from mini golf, to afternoon drinks, birthday-brunches, hackathons and huge end of year celebrations

**Diversity and Inclusion**
Healthengine believes in the power of a diverse workforce and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you

**A bit more about us**
Healthengine is a purpose-led business that exists to transform humanity’s health, one care experience at a time. As the leading consumer healthcare platform, we’re creating a better patient experience by bringing all healthcare providers into one, connected network. We allow patients to find and book healthcare practitioners at the touch of a button, 24/7, while providing practices with the tools and technology to improve their patients’ experience. We believe that by creating a more connected, immediate and simple ecosystem, we can improve health outcomes for everyone.

Additional Information
All your information will be kept confidential according to EEO guidelines.

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