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Customer Service Officer

3 weeks ago

St Lucia, Australia UQ Sport Full time

**Full Time Permanent Position - 35 hours/week**
- **Will suit a tennis lover with excellent customer service and communication skills**

**CSO - Tennis Centre**:
At UQ Sport, it’s our vision to be Australia’s number one sporting university and our mission to deliver exceptional sporting opportunities for The University of Queensland (UQ) Community. We’re Queensland’s largest multi-sport facility and have Athletics, Aquatic, Tennis and Fitness Centres, as well as grass and synthetic playing fields, indoor and outdoor multi-sport courts, function spaces and retail outlets. Our membership base spans over 4,000 customers, with a further 7,000 people actively involved across UQ’s 35+ sporting clubs.

We’re firm believers that work shouldn’t be dull and boring Our team is passionate about creating an awesome culture that promotes work-life balance, health and wellbeing, personal and professional growth, and most importantly, fun

Our staff are proud to work at UQ Sport, and it shows in the exceptional work we do. Our not-for-profit organisation delivers almost 400 diverse programs to UQ students, staff and alumni, as well as the general public, across the University’s St Lucia and Gatton campuses.

**ABOUT THIS OPPORTUNITY**:
This is a fantastic opportunity for anyone who is highly motivated, outgoing and energetic with exellent communicaiton skills.

**In this role you will**:

- Responsible for open and close, plus presentation and cleaning of the venue and facilities
- Respond to customer queries & providing information about UQ Sport products and services
- Point of sale duties for the Pro Shop including cash handling
- Re-string and repair tennis and squash racquets
- Assisting with the setup for events/functions and basic administration duties.

**To be successful in the role you will have**:

- First Aid certificate
- CPR certificate
- Blue Card
- Previous experience in Customer Service environment desirable
- Previous work in a tennis center - highly desirable
- **Available for shifts Tuesday - Friday** (shift finish times vary between 2pm - 9:15/10:15pm) and **Saturday 6:30am - 2pm.**

**WORK PERKS**:

- A friendly work environment that produces amazing teamwork
- A commitment to work-life balance through a 35-hour working week and flexible arrangements to suit your lifestyle
- FREE access to all UQ Sport venues & FREE equipment hire
- FREE entry to Group Fitness programs
- Discounts on Individual Program Enrollments
- Great discounts on a range of food, beverage and retail items from UQ Sport outlets
- Access to fully subsidised income protection
- Birthday leave and extra leave allocated for Christmas and New Year
- Paid Parental Leave
- 17.5% leave loading with options for $$ payout or extra leave
- Reimbursement of required qualification renewals (Ts &Cs Apply)
- Support & Resources plus extra discounts with Lifeworks our EAP provider
- Salary sacrifice and salary packaging options

**HOW TO APPLY**:
Applications will be reviewed as they are received.

UQ Sport is an equal employment opportunity provider. We pride ourselves on our inclusive and diverse workforce. We believe that embracing the differences and expertise in our employees makes us a stronger organization.

To view the position description Click here

**Our Benefits**:
Round here, we’re all about building a bangin’ culture that encourages work-life balance, flexibility, wellbeing, and self-discovery.

We’re passionate about offering work perks that really matter - adaptable work arrangements, free health and fitness, better-than-the-norm entitlements, tailored learning opportunities, product discounts, and more
- Work-Life Balance
- Health & Wellbeing
- Learning & Development
- Fun Stuff & Free Stuff
- Lifestyle Perks

**Work-Life Balance**:
**Work-life balance**:

- 35 hour work week with flexible arrangements to suit your lifestyle
- Paid Parental Leave for both primary and secondary caregivers, with the option to receive half pay and extend your leave
- Additional paid leave between Christmas and New Year OR if required to work equivalent time to take off in the future
- A day off for your Birthday

**Health & Wellbeing**:
**Health & Wellbeing**:

- FREE Gold (St Lucia) or All Access (Gatton) Membership for all employees, plus one (1) nominated additional person for permanent staff
- FREE professional, confidential coaching and support for you and your eligible family members through our Employee Assistance Program

**Learning & Development**:
**Learning & Development**:

- Admittance to a wide variety of training & personal development workshops
- Up to four (4) days’ Study Leave per year
- Access to a comprehensive online learning & development platform
- Renewal payments for role-essential qualifications and professional memberships

**Fun Stuff & Free Stuff**:
**Discounts & Free Stuff**:

- Salary packaging available on novated leasing, everyday purchases, holiday accommodation and more
- Discounts on f