Customer Service Representative

2 days ago

Hunter Valley, Australia Sykes Australia Pty Ltd Full time

**What does the role involve?**

The focus of this role is providing inbound customer care and support on behalf of a leading financial institution in Australia.

Reporting to the Team Manager, your day-to-day responsibilities will include:

- Answering incoming calls and responding to customer general banking enquiries.
- Investigating and resolving customer enquiries and complaints.
- Educating customers on digital self-service options.
- Working towards key performance targets, including customer service star rating and call handling.

**What we are looking for?**
Call Centre Representatives with exceptional people skills, who thrive in a professional and customer centric environment. If you have high level of resilience, problem solving and enjoy talking to people, then this is the place for you _Ideally, you should also have: _
- The ability to deliver customer focused solutions in a timely manner.
- Previous experience in a customer service environment.
- Flexibility to be rostered to work Monday to Friday with weekends optional
- The ability to learn new computer systems and navigate them efficiently and accurately.
- Demonstrated problem solving and resilience.
- A team player and have a proactive and energetic approach to the day.

**_What’s in it for you?_**
- **When you work for SYKES, you will be part of a fun, fast paced and diverse team and have access to the following perks**:_
- Comprehensive 2-week paid training, plus on the job support and coaching
- Employee development and leadership programs
- Employee discounts on banking products
- Dedicated chill-out zones
- Supportive growth and development in your career
- Free Employee Assistance Program for all staff and immediate family members
- **All applicants must provide unlimited Australian work rights and be willing to undergo full background screening which includes mandatory police checks.**_

*Terms & conditions apply

**Job Types**: Full-time, Casual

**Salary**: From $22.86 per hour

Schedule:

- 8 hour shift
- Monday to Friday
- Rotating roster
- Weekend availability

Supplementary Pay:

- Overtime pay
- Penalty rates

Work Authorisation:

- Australia (required)

  • Customer Service Representative

    2 weeks ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Concierge Operator** **Digital Service Representative** **Customer Service Representative** **Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres** - **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680 -...

  • Customer Service Representative

    2 days ago

    Hunter Valley, Australia NSW Government Full time $90,767 - $95,790 per year

    Customer Service Representative-Driver Tester – Grafton Service CentreTitle: Customer Service Representative-Driver Tester (Service Centres)Salary: Service NSW Grade 5 ($90,767 - $95,390 pro-rata, plus employer's contribution to superannuation and annual leave loading)Location: Grafton Service CentreEmployment Status: Part-time (minimum 40 hours per...

  • Customer Service Representative

    9 hours ago

    Hunter Valley, Australia NSW Police Force Full time

    **Clerk Grade 1/2**: - **Ongoing Full-Time and Part-Time**: - **Tuggerah** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day,...

  • Customer Service Representative

    9 hours ago

    Hunter Valley, Australia NSW Police Force Full time

    **Clerk Grade 1/2** - ** Ongoing, Full-Time/Part-Time** - ** Tuggerah** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven...

  • Customer Service Advisor

    2 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Customer Service Advisor - Technical** **Long Service Corporation, NSW Fair Trading** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Closing Date**:Wednesday 11th September 2024 [at 9:59am] - Be part of the launch of our new Community Services Long Service scheme - Be part of a...

  • Customer Service Representative

    6 days ago

    Hunter Valley, Australia NRMA Motoring & Services Full time

    **Would you like to be part of an organisation that puts their people at the heart of everything they do?** **Do you value empathy, working with purpose and delivering great customer service?** **Do you want to be the face of help within the NRMA?** **This might be the role for you!** Our **Inbound Customer Service Representatives** play a critical role in...

  • Customer Service Representative- Murwillumbah

    2 days ago

    Hunter Valley NSW, Australia NSW Government Full time $71,959 - $114,000 per year

    Customer Service RepresentativeSNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loadingEmployment Type:Locations:MurwillumbahWe're looking for passionate, customer-focused individuals to join our Murwillumbah Service Centre as Customer Service Representatives.Please note: This recruitment will only be used to fill roles or...

  • Regulatory Service Officer

    1 week ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Regulatory Service Officer - Construction Hunter Central Coast - SafeWork NSW** **Grade**:Clerk Grade 3/4 **Salary range**:$84,659 - $92,701 + superannuation and leave loading **Duration**:Ongoing **Location**:Gosford/Newcastle **Applications Close: Wednesday 29th October 2025 (9:59AM)** **About the team** SafeWork NSW Construction directorate has a...

  • Assistant Advisor, Information Services

    1 week ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Assistant Advisor, Information Services - NSW Fair Trading** **Grade**:Clerk Grade 5/6 **Salary range**:$97,027 - $107,059 + superannuation and leave loading **Duration**:Temporary employment opportunity - up to 18 months** **Location**:Gosford/Negotiable, some travel to Parramatta and Sydney occasionally when required. **Closing Date: Monday 20th January...

  • Project Officer

    6 days ago

    Hunter Valley, Australia NSW Department of Customer Service Full time

    **Project Officer** **We have a number of Project Officer roles across three different areas (Comms & Outreach, Procedure and Policy).** **Grade**:Clerk Grade 7/8 **Location**:Gosford **Duration**: Ongoing **Salary**:$106,025 - $117,363 + Superannuation **Applications Close**:Monday** **9th September 2024 [at 9:59am] - Be part of the launch of our new...