Account Manager

2 weeks ago

Melbourne, Australia OpenTable Full time

The Account Manager - Central Queue is part of a team that is collectively responsible for the overall health of the our largest segment of restaurant customers. This role drives engagement, increases reservation availability and decreases churn for our restaurant customers.

Key Responsibilities and Duties:

- Lead the overall management of our most valuable business segmentation of customers
- Resolve and troubleshoot customer cases and tasks
- Share data with restaurants to change behavior and drive adoption
- Work closely with customers to drive engagement on the OpenTable platform and increase reservation availability
- Upsell Promoted Inventory when applicable
- Respond to restaurant partner concerns raised from our Customer Support and field teams
- Perform presentations and training remotely to restaurant customers
- Challenge customers to think different about their business in ways that will be mutually beneficial
- Consistently meet and exceed regular team and individual goals
- Reduce churn by demonstrating the value of our products and services to restaurants

Experience and skills desired:

- Account management experience preferred
- Consistent record of consultative selling and/or account management
- Deep knowledge of restaurant operations
- Self-motivated with tried ability to perform well under pressure and against bold goals and deadlines
- Skilled at presenting new points of view to customers that reframe and challenge the way they view their business
- Curiosity about gathering and using data to inform and persuade others to make business decisions
- Excellent communication, listening, influencing and training skills
- High-reaching, tenacious and results driven
- Ability to work across many departments to take on problems and achieve results.
- Excellent organization, documentation and time management skills
- Shown success working in an entrepreneurial environment
- Experience using Salesforce or equivalent CRM solution is a plus

**Benefits**:

- Work from (almost) anywhere, wherever you do your best work
- Mental Health Well-being: 6 company paid therapy sessions, subscription to a meditation app, wellbeing speaker series and resources
- Annual Health and Wellness Reimbursement
- 1 floating day off annually to celebrate your birthday or another occasion of choice
- Company-wide weeks off each year: the whole team recharges (and returns without a pile-up of work)
- Paid volunteer time
- Monthly catered office events
- Learning and Development opportunities
- Universal Paid Parental leave

Diversity, Equity, and Inclusion:
OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. Hiring great people with different backgrounds, experiences, perspectives, and ideas is critical to innovation and to how we deliver great experiences for our users and our partners. Representation matters.

LI-BG1

LI-remote

  • Account Manager

    1 week ago

    Melbourne, Australia Albright Institute Full time

    About Us: Albright Institute of Business and Language and Albright Institute of English is a Registered Training Organisation (RTO) in the heart of Melbourne CBD with three more campuses across Australia (Sydney, Adelaide, and Brisbane), approved by the Australian Skills Quality Authority (ASQA). Albright Institute of Business and Language is a quality...

  • Account Manager

    1 week ago

    Melbourne, Australia Accario Pty Ltd Full time

    JOIN OUR GROWING TEAM Accario Pty Ltd, a leading provider of quality outsourced financial and accounting services, is looking for a full-time ACCOUNT MANAGER to join our team! We are an Australian owned and operated company that has over 15 years’ experience delivering Accounting, Bookkeeping, CFO and Consulting Services for companies around the World...

  • Account Manager

    6 days ago

    Melbourne, Australia TKR Group Full time

    Global Communications Agency - Melbourne Based - Flex WFH/Office Role **Title**: Account Manager **Agency**: Global Advertising Agency **Remuneration**: $80,000 Inc We are working with a global agency in Melbourne looking to secure a Business Manager (Account Manager) to join their team. This role will see you reporting to their Account Director working...

  • Account Manager

    6 hours ago

    Melbourne, Victoria, Australia Microsoft Full time $80,000 - $120,000 per year

    Builds trust and credibility with executives, decision makers, and customers to address business and technical needs. Develops an understanding of customer priorities, strategies, and digital transformation drivers. Manages and executes plans to ensure Microsoft targets and customer business needs are met. Engages with stakeholders on business planning and...

  • Account Manager

    2 days ago

    Melbourne, Australia IPA Personnel Services Full time

    **Looking gor a Full Time Account Manager to join small Australian Team** Our client's Australian office, based in Notting Hill offers the right person the opportunity to grow within an international company in an environment that is personable and hands on. **About the role** - Assisting National key account manger in all aspects of account management...

  • Account Manager

    2 weeks ago

    Melbourne, Victoria, Australia Jinggong Steel International Full time $60,000 - $120,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time hybrid role for an Account Manager at Jinggong Steel International, located in Melbourne, VIC, with some work from home acceptable. The Account Manager will be responsible for managing client accounts, developing and maintaining relationships with clients, understanding...

  • Account Manager

    4 days ago

    Melbourne, Australia BNP Paribas Full time

    ACCOUNT MANAGER (JOB NUMBER: C D000536) As the leading European Union bank, and one of the world’s largest financial institutions with an uninterrupted presence in the region since 1860, BNP Paribas offers a wide range of financial services for corporate, institutional and private investors spanning corporate and institutional banking, wealth management,...

  • Management Accountant

    1 week ago

    Melbourne, Victoria, Australia Ubertas Group Full time $60,000 - $120,000 per year

    Management Accountant - Associate - Ubertas GroupAn exciting opportunity exists to join our entrepreneurial, privately owned Australian Group with Property Development, Property Management, Investment, Entertainment, Hospitality and Food & Beverage businesses.Key ResponsibilitiesThe management accountant tasks within the Group include:Month end...

  • Account Manager

    6 days ago

    Melbourne, Australia WEX, Inc. Full time

    Account Manager **Job Scope** At WEX we see corporate payments differently. We are a leading and growing global provider of payment processing and information management solutions. We are passionate about providing payment solutions with unparalleled security and control for corporate purchasing and transaction monitoring needs. We hire people who share...

  • Management Accountant

    1 week ago

    Melbourne, Victoria, Australia On Group Australia Full time $90,000 - $120,000 per year

    ABOUT THE ROLEWe are seeking a dedicated Management Accountant to join the Finance team. Reporting to the Finance Manager, this full-time role is based primarily at Broadmeadows, with flexibility to also support the Dandenong site on a semi-regular basis.This position will see you working across two companies, providing accurate, timely, and insightful...