Permit Officer

2 weeks ago

Perth, Australia PERSOLKELLY Full time

Are you looking for your next Customer service focused position? Do you wish to gain experience in local Government?

**Permit Officer (Local Government)**

**Location: Perth CBD**
**Contract Start dates: ASAP December start**
**Contract end date: 6 months**
**Pay rate: $40.00 per hour + super**

**Hours: Full time**

Are you looking for your next Customer service focused position? Do you wish to gain experience in local Government?

**Responsibilities**
- Accurately maintain and manage all databases and records associated with long term parking permits and authorised access cards.
- Accurately administer invoices, credit notes and transfers for long term parking permits.
- Maintain and reconcile long term parking permit records in conjunction with monthly permit audit.
- Ensure timely and effective response to inquiries, issues and information distribution between

team members and the wider organisation.
- Actively participate in ongoing system/procedure analysis, review, and improvement.
- Investigate and process permit customer refund requests in a time effective manner.
- Provide a high level of customer service to internal and external stakeholders.
- Maintain compliant work practices in accordance with all relevant legislation, recordkeeping frameworks and all other relevant Council policies and procedures, and other frameworks.
- Ensure safe and compliant work practices in accordance with Western Australian Occupational Safety and Health legislation as well as the City's safe systems of work.

**Essential Criteria**
- Demonstrated experience in the delivery of outstanding customer service.
- High level of verbal and written communication skills, including negotiation, analysing

data and report writing.
- Organisation and time management skills including the ability to prioritise and undertake

several tasks concurrently to meet deadlines.
- Data entry skills with knowledge of complex computer systems.
- Must hold a valid police check within 3 months or happy to undergo one.

**Desirable Criteria**
- Knowledge of Local Government functions and practises
- Tertiary qualification in a similar discipline or relevant experience

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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