Product Manager, Home Buying

Product Manager, Home Buying
- Permanent, full time opportunity
- You will play a key role in the simplification strategy for Home Buying, delivering on our quarantined product management and migration roadmap.
- You'll have an in-depth understanding of who our customers are, their needs and their expectations.
- Together, we will build the future bank for all Australians.

**See yourself in our team**

The Home Buying team is responsible for end-to-end management of CommBank's Home Loan business including distribution through proprietary and third-party channels, acquisition, retention, customer experience, risk, product and continuous improvement.

Within Home Buying, the Climate Solutions and Simplification team has responsibility for Home Buying's climate strategy and sustainable finance products as well as the migration and closure strategy for our quarantined home lending products.

We are passionate, dynamic and customer obsessed We welcome diverse viewpoints in creating customer value and work collaboratively to deliver on our initiatives.

**Do work that matters**

You will report to the Chapter Lead, Speciality Product and Simplification. As a Product Manager, you will play a key role in delivering on our Home Buying Simplification Strategy. You will be a key contributor to managing our quarantined product portfolio in line with our policy, compliance, risk, pricing, and procedure requirements, but most importantly with a customer obsession that enables us to simplify our offering in a respectful way.

To do this you will confidently address stakeholder questions and concerns and accurately evaluate ambiguous situations to reach informed decisions at pace to keep your initiatives progressing. You will be able to resolve complex issues by having a clear understanding of the problem, have the ability to articulate the support required and then use effective strategies and techniques to escalate as needed.

**Key Responsibilities**
- Contribute to and lead product reviews and address key governance requirements (e.g. PGF, PDDP, Pricing and Credit Risk)
- Prepare product papers and reports to various governance forums, senior stakeholders and leadership teams
- Collaborate with stakeholders to get buy-in and alignment with the simplification strategy and approach
- Work with impacted teams to ensure effective embedding of product changes
- Content development and management for products within your problem space
- Participate in the quarterly business planning cycles, working with your squad to prioritise the backlog and accurately manage delivery expectations
- Support business verification testing activities
- Actively participate within your team to discuss progress, impediments and prioritisation
- Access and analyse data to make informed recommendations and decisions about the right path forward
- Understand the evolving regulatory environment that the product operates within
- Manage operational risk incidents and issues relating to the product, uplifting and implementing controls where required

**We're interested in hearing from people who have**:

- Previous experience in product management is highly regarded, especially within financial services
- Experience in delivering multiple initiatives, projects or change management
- Strong written and verbal communication skills
- Proven stakeholder engagement skills
- Knowledge of operations and compliance risk management or frameworks
- Strong planning and time management skills with the ability to deal with competing priorities
- Demonstrated experience working in an Agile environment preferred
- **Risk Mindset**: All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks

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Advertising End Date: 23/08/2024

Job ID REQ209035