General Manager

Company Description

Access Psych offers qualified face-to-face and telehealth mental health support services to address a wide range of mental health issues and concerns. As part of the MedHealth group - a purpose-built collection of 22 industry leading health, medical and employment brands - and with more than 80 mental health clinicians, we deliver mental health support to meet the unique needs of individual clients and corporate customers Australia-wide. Work in your local community, with work from home options available.

Our vision is to support people to live their best life by connecting people with the mental health support they need, when they need it.

**Job Description**:
Reporting to the Group Executive of the MedHealth Personal Injury Division, the purpose of this role is to execute Access Psych's strategic business objectives through customer engagement, ensuring continued growth and development. Scale national business operations in line with budget expectations whilst enhancing the Access Psych employee experience and team culture.

**Key Responsibilities**:
People Leadership
- Support team to achieve budgeted profit and loss performance and key performance indicators.
- Lead key business leaders to grow and develop in their roles.
- Partner with Managers to create and sustain a culture of performance excellence in all aspects of service delivery.

Business Operations
- Scale national business operations in line with budget expectations and growth aspirations.
- Develop strategic plan in line with business and growth requirements.
- Review and develop servicing model that delivers optimal client experience whilst delivering utilisation and efficiency targets.

Finance
- Prepare business unit budget.
- Manage expenditure within budget and in accordance with delegations.
- Provide leadership and direction to consulting psychologists to meet financial performance expectations as per budget.

Quality
- Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with the WHG’s QMS and actively supporting all employees to do this.
- Routinely survey the internal and external environment to identify threats and opportunities to the business.
- Regularly review risks (internal and external) including legislative changes, to support business planning and response.

Customers
- Manage strategic business relationships with key customers in partnership with the team to support continued revenue growth and customer retention.
- Drive B2C market strategy with alignment to strategic plan.
- Identify and pursue opportunities for business growth.
- Revenue diversification, via tenders, proposals, and pilot initiatives.

**Qualifications**:

- Full and current registration as a Psychologist or other mental health professional is desirable but not essential;
- Strategic management capabilities as a senior manager of a clinical services business.
- Experience scaling a business from small to large operations.
- Commercial acumen to drive divisional growth, profitability, quality initiatives and marketing activities.
- Excellent financial analysis skills.
- Determine strategies to identify anomalies and address accordingly.
- Advanced knowledge of worker’s compensation, rehabilitation and occupational health and safety legislation.

Additional Information

Our core values are always at the heart of the work that we do every day:

- We act with **integrity**. We are honest, ethical, and transparent. We inspire trust through open communication;
- ** People** work together. We enable each other to thrive within a culture of collaboration, fun and high performance;
- We take pride in delivering an exceptional and seamless **customer** experience each and every time;
- ** Quality & Innovation** is at the forefront of our thinking. We have the courage to actively seek new opportunities and continually improve;
- We embrace **sustainability** across all aspects of our business including financial performance, service; design and delivering meaningful outcomes for our team, our customers and the communities that we work in.

**You are welcome here.**

Our fast-growing team of more than 3,000 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.