Aps5 Resolution Officer Federal Government

2 days ago

Sydney Western Suburbs, Australia HAYS Full time

6 months minimum contract | Penrith or Parramatta

**Your new company**

**Your new role**

Key duties:

- Assessing and monitoring reportable incidents.
- Managing a caseload of reportable incidents, including the assessment of complex incidents and escalating incidents for investigation where necessary.
- Identifying and providing advice on trends and issues through the oversight and review of reportable incidents.
- Completing assessments and other regulatory intelligence to a quality standard within agreed time frames.
- Providing education and training to providers in relation to identifying incidents, preventing and effectively responding to abuse and neglect of people with disability.
- Developing and maintaining strategic relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies.
- Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
- Contributing to a learning culture where expertise can be developed and appropriately shared.
- Undertake electronic document management using TRIM.

**What you'll need to succeed**
- Strong resolution and triage experience
- Strong APS / Federal Government experience
- Case management / assessment experience highly desirable
- Ability to complete a security clearance
- Australian Citizenship required

**What you'll get in return**
- Minimum 6 month assignment
- Progressive, fast-growing Government Department
- Supportive, close-knit team
- $50 - $54ph + super

**What you need to do now**

Lucille Kilshaw

T: +61 (0) 2 8226 9625

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2795423

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