Client Service Officer

1 week ago

East Melbourne, Australia Insurance House Full time

**About us**:
Insurance Brands Australia offers strong leadership, successful learning and development programs and a collaborative approach to how we achieve our goals. The success of our organisation is thanks to every single person we are so proud to have in our team.

If you are looking for genuine connection, progression and influence in your next role, we’d love to hear from you.

Led by our values, we are committed to delivering positive and successful outcomes for our clients.

Dynamic in nature, results driven and collaborative in approach, our Online team is one you'll enjoy being a part of. Currently recruiting a Client Service Officer, we're on the lookout for a new team member with customer service and administrative experience.

**About the Role**

An integral part of our Online division and reporting to our Client Experience Manager, the Client Service Officer is responsible for the delivery of online insurance support.

Our Online division ensures customer service is provided at a high level. Every time. As a Client Service Officer, you will take ownership of client queries and see these through to completion with a focus on first call resolution.

Offering plenty of variety and satisfaction, this role supports general enquiries, policy renewals, and new business. The key to success in this role will be the superior service and commitment to delivering a positive experience for all Insurance House clients.

**About You**

With previous experience working in an administrative capacity (bonus points if it's in insurance, financial or professional services), you work well in a team environment in pursuit of common goals. Your highly effective communication skills will ensure the retention of our valued clients and the ability to manage high volumes of phone enquiries.

You're highly organised with the ability to prioritise with ease. You're results-driven, comfortable using multiple systems have strong emotional intelligence. Your resilience, rapport-building skills, and adaptability will have you not just succeeding in this role but loving it too

**About Us**

We're proud to be an Australian owned business that supports our clients with insurance solutions and support they need, when they need it. Our focus is on building genuine relationships with clients and becoming long term trusted advisers. We're about making insurance simple and easy for our clients with a full suite of insurance products, risk management and claims services available.

Insurance Brands Australia recognises the importance of creating a positive and healthy workplace. it is our goal to see our employees enjoy their work as a part of their life balance. Our key values are Care, Leadership, Imagination and Professionalism and we adopt each of them as we commit to making a difference in the work we do.

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