Device Service Manager

7 days ago

Adelaide Region SA, Australia Programmed Full time

Programmed Skilled Workforce are Australia and New Zealand's leading provider of managed labour, staffing and training services.

**Programmed Skilled Workforce are Australia and New Zealand's leading provider of managed labour, staffing and training services.**

We are currently looking for a Device Service Manager for one of our leading financial servicing clients located in Hindmarsh, SA. This role involves managing both SA and NT regions, complimented by a competitive remuneration package and car allowance

**Benefits**:

- A full-time permanent role
- Attractive base salary + Car Allowance
- Personal and career growth opportunities
- Lead and manage a tight knit team throughout South Australia and the Northern Territory

**About your new role**:

- Responding to customer requests promptly and maintaining exceptional relationships with all external and internal stakeholders
- Monitor SLA performance in accordance with targets for the assigned region
- Analysing missed targets and implement corrective actions
- Work in a collaborative manner when escalating problems to the wider organisation
- Promote a workplace with effective communications, positive employee relations, and teamwork
- Manage new team hiring, on-boarding, and performance management-related activites
- Conduct team meetings/toolbox sessions regularly as well as individual meetings
- Plan and manage rosters, vacation, and training schedules effectively to meet organisational goals and requirements
- Responsibility for physical assets including tools, test equipment, notebooks, phones, and service parts
- Delivery service when required

**About you**:

- Proven and successful experience in Field Service Delivery Management including guarding, FLR, SLM, and projects
- Experience in service delivery/management for ATMs and IT Technology
- Excellent skills in planning, time management, multi-tasking, people leadership and decision making
- Excellent written and verbal communication skills
- Excellent creative problem-solving abilities, analytical skills
- Excellent knowledge of MS Office Products
- Ability to influence stakeholders without direct ownership
- Ability to work in dynamic environments that have a certain level of uncertainty and pressure

**Licences / Certifications / Qualifications**:

- C Class Driver's licence
- SA Security Licence
- H6 Firearm Licence
- Fully vaccinated against COVID-19
- Must be willing to undergo a mandatory Drug & Alcohol Screen and Police Clearance
- Genuine commitment to safety

**Who we are**

As one of Australia's largest employers, we work with great companies all around Australia and New Zealand to give you the best opportunities to work when and where you want to.

At Programmed, we are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**_ So it's over to you. If you would like to join our team, APPLY now._**

**To learn more about working with Programmed, we encourage you to visit our website.

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