Clinical Case Manager

4 days ago

Perth, Australia VetCT Full time

VET.CT are looking for a dedicated part time Clinical Case Manager to join our fun and friendly Australian operations team. This role will require someone who is available for up to 4 days per week and 1 in 4 weekends.

This exciting and fast-moving role is vital in ensuring the efficient handling of veterinary cases and delivering on our company mission to make the veterinary world a better place.

**Requirements**:
Key Responsibilities
- Live case management - handling incoming veterinary cases - including those of clinical urgency and delivering strong client support on a day-to-day basis
- Monitoring caseloads and communication systems
- Supporting our veterinary specialists via communication and collaboration Trouble-shooting image transfer and software platform usage (full training will be provided)

**Skills / Experience Required**
- Knowledge and/or experience of working within the veterinary industry
- Experience in using computer systems, databases, word-processing and ideally file upload systems
- Very strong communication and relationship building skills
- Ability to problem solve and use own initiative
- Reliable and organized with excellent time management skills
- Ability to work calmly, efficiently and accurately under pressure
- Adaptable and able to take on multiple tasks
- Positive and flexible attitude - welcoming change and progress
- A great team player who is flexible and self-motivated

**Benefits**

**Benefits**
- 20 days plus public holidays (Pro Rata)
- Superannuation pension plan
- Employee Assistance Programme
- Company shares scheme (after 6 months of employment)

Inclusion and Diversity

VET.CT is an Equal Opportunities Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any characteristic protected by law.

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