Customer Experience Coordinator

1 week ago

Docklands, Australia Boutique Homes Full time

Hybrid work-from-home and our Docklands office
- Fun working environment; be part of a truly collaborative team
- Further your career in the building industry

**What's on offer?**:
This is an opportunity to work as part of a team and manage a portfolio of customers to deliver the dream of home ownership.

You will provide an awesome customer journey by coordinating all required elements of the preconstruction workflow from sales acceptance through to construction whilst meeting expected timelines.

Responsibilities include:

- Providing excellent customer service in the preconstruction of customers' homes
- Ensuring contracts are delivered in designated timelines
- Supporting the coordination of jobs from sales acceptance to construction
- Communicating with key stakeholders to proactively progress jobs through the preconstruction process

**What can you bring?**:

- Passion and enthusiasm about working in the building industry
- The ability to deliver an awesome customer experience
- Proactively build collaborative relationships
- Relentless when faced with challenges
- Excellent listening skills
- An eye for detail when producing documentation
- Sense of humour that lifts your team members

**Who are we?**:
Building superior homes for the discerning Victorian market Boutique Homes is renowned for innovative design and premium value.

Boutique Homes became part of the ABN Group in 2008 and holds a reputation as not only a premium quality builder, but one that’s focused on providing a customer experience that is second to none — particularly in the knockdown and rebuild sector in Melbourne’s inner suburbs.

**Why work for us?**:

- Reward and recognition programs that celebrate you
- Health and wellbeing plans that look after you, including an Employee Assistance Program
- A culture of belonging where you get to be you
- You get to take your career anywhere you dare to dream - you own it
- Hybrid work arrangements available to support you in work and life
- Volunteer opportunities with amazing charity partners
- An accessible and supportive leadership team with clear vision and purpose
- A values platform that underpins who we are and how we operate
- ABN Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion and represents the communities in which we work._

Video

  • Customer Experience Specialist

    3 days ago

    Docklands, Victoria, Australia AGL Energy Full time $80,000 - $120,000 per year

    Join the change. Electrify your futureWe've been proudly Aussie since 1837, always finding new ways to innovate in energy and essential services. Now, we're moving towards a sustainable future through electrification and investing in renewable energy—and we'd like you to join us.Whether you're on-site, in the office, or somewhere in between, you'll find...

  • Customer Success Coordinator

    5 days ago

    Docklands, Australia Creative Activation Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and...

  • Customer Experience Specialist

    2 weeks ago

    Docklands, Australia Medibank Full time

    **About ahm** Simple, easy and affordable. That’s our mission for health insurance. We take a straightforward approach to creating positive experiences for our customers. So, our people are straightforward too. We are people who care about delivery, we like disruptive ideas and challenging what is considered ‘normal’. We work flexibly, and look after...

  • Customer Experience Team Manager

    2 days ago

    Docklands, Victoria, Australia ABN Group (VIC) Pty Ltd Full time $90,000 - $120,000 per year

    Who Are We?ABN Group is Australia's leading construction, property, and finance company, operating across Victoria and Western Australia. We lead the market in every segment, from first homes to luxury residences, delivering the dream of home ownership. In Victoria, our brands include Boutique Homes, Homebuyers Centre and Resolve Finance.The RoleThis is a...

  • Greenfields - Customer Experience Team Manager

    1 week ago

    Docklands, Australia Boutique Homes Full time

    Bring our Customer Experience framework to life by developing a team - Cement our position as the most loved builder - Focus on people leadership and customer care **What's on offer?**: As a Customer Experience (CX) Team Manager you will lead and inspire a CX team that support our Greenfield Customers from sales through to site with speed and accuracy,...

  • eCommerce Coordinator

    3 days ago

    Docklands, Victoria, Australia MYER Full time $60,000 - $80,000 per year

    From humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged to be yourself, share your ideas and are entrusted to deliver your very best....

  • Marketing Coordinator

    2 days ago

    Docklands, Victoria, Australia David Jones Limited Full time $60,000 - $90,000 per year

    At David Jones, we exist to inspire like no other. As we continue to reimagine what a modern premium retailer looks like, we're seeking a Marketing Coordinator – Fashion to help bring our campaigns to life.As Marketing Coordinator, you'll support the delivery of both David Jones-led campaigns and brand partner activity through our retail media platform,...

  • Office and Accounts Coordinator

    2 weeks ago

    Docklands, Australia Equifax Full time

    Join our team as an Office and Accounts Coordinator where you will be the face of our Melbourne office. In this multifaceted role, you'll provide essential administrative, facilities, and event management support, ensuring our office runs smoothly for both our team and visitors. You'll also play a crucial part in our financial operations, supporting the...

  • eCommerce Coordinator

    3 days ago

    Docklands, Victoria, Australia Myer Full time $60,000 - $90,000 per year

    Job no: 943726Work type: Permanent / Full timeLocation: Support Office - DocklandsFrom humble beginnings in downtown Bendigo to supporting Australian communities far and wide- Myer has always been a special place, transcending beyond just a place to work.Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you're encouraged...

  • Health Portfolio Coordinator

    4 days ago

    Docklands, Australia Medibank Full time

    **Will you actively create a healthier future for tomorrow?** At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community. We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for...