Employee Services and Payroll Support Officer

1 week ago

Murarrie, Australia Goodstart Early Learning Full time

**Role**: Employee Services and Payroll Support Officer

**Location**: Brisbane, Queensland

**Employment Type**: Full Time, 12 Month Fixed Term Contract

With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the lives of Australia's children and their families. From our centre teams to our support teams, we work together to make a real difference for children in those crucial early years.

The role of Employee Services /Payroll Support Officer requires handling of all Employee Services and Payroll inbound & outbound contacts whilst delivering excellent service that will consistently satisfy all customers of Employee Services & Payroll.

The Employee Services /Payroll Support Officer will take ownership of each contact and ensure the customer experiences are tailored, sophisticated and are aligned with specified customer journeys as defined by Goodstart and under each States Legislation.

**Your Impact**:
Document customer requests inside a ticketing management system, understanding hand off points for escalating requests/information when appropriate and/or necessary to satisfy SLA’s (Service Level Agreements). Building rapport with customers to ensure service excellence to resolve queries, problems, or complaints.
Resolve incoming requests to the ES/Payroll queue to ensure timely resolutions for the customer.
Complete outbound calls and undertake ad-hoc tasks to support the Employee Services and Payroll team.

**What Goodstart can offer you**:
Flexible work arrangements giving you choice about when and how work will be done in order to better manage your work and non-work needs
Not-For-Profit Salary Packaging benefits which reduce your taxable income to increase take home pay
Access to discounted childcare (up to 15%)
Discounted health care and access to employee wellbeing program with BUPA
Exclusive discounts on travel, gym memberships, Apple and Dell products, and more.
Work for a company that has an aspiration to be globally recognised for early years practice and learning outcomes
Gain significant investment in your growth and development with support, tools, training and experiences that will truly enhance the progress and outcomes for children in their earliest years.
Be a part of a team and work environment where everyone feels a sense of belonging, inclusion and purpose
Regular social events at our head office location
Security and stability - as Australia’s largest provider of early learning and care and a not-for-profit social enterprise, we exist purely to improve the lives of Australia’s children and their families

**What you can bring to the table**:
Have a minimum of 6 months inbound customer service experience
Possess excellent listening, communication and interpersonal skills
A basic knowledge / experience within a payroll of HR environment is an advantage.

How to apply

Supporting our people and protecting our children

We’re an equal opportunity employer that is proud of our inclusive and diverse work environment. We know that Goodstarters from diverse cultures, backgrounds and experiences strengthen our teams and help us grow. We’re also deeply committed to Reconciliation and creating an environment where Aboriginal and Torres Strait Islander People feel a strong sense of belonging and connection.

**Posting Notes**: MURARRIE, BRISBANE || QLD || Australia (AU) || | SF: LI || No Early Childhood Qualification || Full-Time

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