Customer Service Co-ordinator

**JOB DESCRIPTION**

**Position**:Customer Service Coordinator

**Reporting to**: Customer Service/Admin Manager

**Direct Reports**: N/A

**Objective: Good Out**

Deliver excellent customer service to the Interclean Customers, process orders in a timely and accurate manner and work closely with the Warehouse team to ensure deadlines are met.

**Key Responsibilities**:

- **Customer Service**:

- Answer incoming customer calls and follow up with queries.
- Accurately enter Customer Orders daily into JIWA and print picking slips for the Warehouse team. Collate and communicate best approach with batching orders where appropriate from key suppliers with various locations.
- Process Customer orders daily after dispatch including scanning of picking slips into JIWA.
- Attend team meetings, update tasks in Asana and work on best practice outcomes.
- Work closely with the Supply Chain Coordinator and provide administration support, and proactive planning for incoming freight volumes, impacting workload across the Warehouse team, impacting stocktakes and other activities.
- Assist with the implementation of Opmetrix across the Distributor team and updated processes where applicable.
- Participate in team brainstorming activities to drive process improvements.
- Documentation of the Interclean Customer Service Orders process and standards.
- **Stocktake Management**:

- Review and implement with the Warehouse Manager the Stocktake Schedule and arrange weekly stock counts as per the schedule.
- Actively conduct Stocktakes with Warehouse Manager to assist with timelines and review updated practices for delivery.
- Enter Stocktake into JIWA and submit, for approval, the inventory discrepancies to the Chief Operating Officer.
- **Marketing Assistance**:

- Work with the Brand Manager to gain awareness of marketing support activities including use of internal printer for backup for collateral material/promotions/training material printing (Approximately twice per week/ 2 hours each day)

**Qualifications & Knowledge Background**
- Proven experience in Customer Service, preferably in order management.
- Strong Office Administration skills - Microsoft Office (Word, Excel, Outlook), Project Management & Ordering System, Database.
- Clear written and spoken communication skills.
- Superior attention to detail with strong problem-solving skills.

**Personal Attributes**
- Ability to work in a dynamic and fast paced environment.
- Seek enjoyment from working in team (true team player) at the same time being self-motivated and able to work independently.
- Able to engage and build positive relationships with a range of stakeholders including customers and internal teams.
- Juggle competing priorities with an action orientated approach.
- Perform under pressure with a cool head and tact.
- Curiosity and willingness to continuous learning. With a brain for all things new in the world of tech.
- Effective interpersonal communication with self-awareness and a passion to learn. Contribute ideas and offer solutions.

**Company Values**:
**Pioneering: We make a difference through science-based cleaning.**

We’re always looking for a better way to get the job done. We challenge assumptions and focus on improvement. We don’t get stopped by roadblocks, rather we shift and drive practical solutions. It’s all about solutions-orientated thinking combined with science-based evidence.

**Team: We recognise that it will take all of us, working together to achieve our vision.**

We know that the strongest teams foster diverse personalities, talents and skills and believe in using our experience to help others achieve their best.

**Brave: We want to inspire**

We act with ambition and aspire to continuously learn, grow and strive for excellence. We set ambitious goals and throw everything into achieving them. We celebrate our wins and recongise the contribution by the team.

**Real: We keep it honest and authentic**

Our growth comes from focusing on being a positive force in the world. We take a ‘what you see is what you get’ approach and embrace diversity and enjoy inclusion.

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Seven Hills, NSW 2147: Reliably commute or planning to relocate before starting work (required)