Whistleblower Support Specialist, Clerk Grade 7/8

**Act for fairness and integrity**

**Vacancy**:Whistleblower Support Specialist, Clerk Grade 7/8, Whistleblower Support Team, Public Interest Disclosures Unit
**Location**: Sydney CBD with hybrid and flexible working options
**Employment**:Ongoing, talent pool will be created
**Salary Range**: Up to $132,021. Package includes salary ($106,025 - $117,363), employer's contribution to superannuation and annual leave loading.

**About the NSW Ombudsman**

Government agencies touch and impact the lives of the people of NSW every day, and we are there to make sure those interactions are fair. Government is complex and people need to have confidence that someone is holding government agencies to account if their actions are unreasonable, wrong or unlawful.

We are that someone. We are the organisation that shines a light on serious wrong conduct in the delivery of government services. Our ultimate goal is that everyone receives the right services and fair treatment from the agencies we oversight.

Our scope is broad. We cover services for vulnerable families, including the delivery of community services funded by government; local councils; correctional and youth justice centres; education; environment protection and public transport - to name a few

We work to help resolve problems at an individual level, as well as looking at the bigger picture to promote system improvements in public administration and in the delivery of community services. We are confident in the knowledge that our work will give voice to the individual and bring fairness and balance to how the government delivers to the public it serves.

We are committed to providing a range of career development opportunities. We aim to guide and help our people with the skills they need to lead our organisation and give the most impact to what they do.

**The Role**

The Whistleblower Support Specialist provides information and support to people who have made, or are seeking to make, a public interest disclosure (PID) under the Public Interest Disclosures Act 2022 (the PID Act).

The purpose of this support is to help empower public officials to raise their concerns about serious wrongdoing, and to provide them with pathways once they have done so.

Given our important role as an independent oversight agency, this team does not provide advocacy services.

**About you**

You are an empathetic communicator who can analyse a client’s needs, manage expectations and tailor appropriate support.

You have:

- strong communication skills, including the ability to communicate well with diverse stakeholders, and to prepare correspondence and reports
- experience analysing sensitive matters and providing appropriate advice
- the ability to work independently and as part of a team
- an understanding of the statutory functions and work of the NSW Ombudsman
- relevant tertiary qualifications (such as law and/or social work) OR equivalent working experience (such as in complaint management).

**What can we offer?**
- Competitive salary and future growth opportunities within NSW Ombudsman
- Flexibility and the capacity to work in a hybrid way
- Work life balance with a 35-hour work week
- Close to public transport - office is adjacent to Town Hall Train Station
- Great team environment and culture.

**Notes**:

- your answers to 2 **Targeted Questions **(max 300 words each)**:

- Tell us why you are interested in providing support to whistleblowers?
- Describe a specific example where you have assisted a client or colleague who was in distress. Include what strategies you used and what difference they made
- a covering letter (max 2 pages) highlighting how your skills and experience meet the requirements of the role, as set out in the role description under ‘Essential Requirements’
- a CV outlining your skills, knowledge, and experience as relevant to this role.

The assessment process will be conducted by a standard panel assessment process.
- A recruitment pool may be created through this recruitment process. A recruitment pool is a pool of applicants who have been assessed and identified as suitable for this role or similar roles, and who may be considered for a range of similar roles, including temporary, term or ongoing roles over the next 18 months.
- All temporary roles may have the opportunity for ongoing employment.

**Additional Information is available at the following links.**

Role Description
NSW Ombudsman Website

**Closing date**:11:59PM, Wednesday, 25th September 2024