Service Coordinator

**PRIMARY RESPONSIBILITIES**
- Play an active role to assist the Service Manager/Supervisor to realise the company’s strategies for growth of our service and aftermarket capabilities. Including daily workflow, planning and time management for service activities and service technicians.
- Ensure all Quotations for Service Exchange, Service Repairs are actioned and recorded in a timely manner.
- Play an active role in CRM and warranty processes
- Follow up with clients on any outstanding Quotations on a regular basis.
- Ensure all invoices from suppliers are appropriately coded, matched to the appropriate Purchase Order and sent to Head Office in a timely manner.
- Create PO’s as and when required for the procurement of goods and supplies as required.
- Administer the Facilities Pump Hire Fleet ensuring appropriate records and Invoicing are current and up to date.
- Manage the Facility administration files in a systemic manner.
- Generate Manufacturing/Shop Orders as and when required.
- Manage the day to day requirements of commodities as required to ensure the Facility functions effectively.
- Ensure that all requests from the Finance Department for documentation pertaining to Audit Requirements are complete and sent in a timely manner.
- Ensure the Office Facilities are maintained in a clean, tidy and respectable manner.
- Display a level of Professionalism that provides the platform for a positive working environment.
- Comply with all company policies and procedures.
- Adhere to and play an active role in NOV OH&S processes and systems and legislative compliance.
- Carry out any administration requirements such as booking stock in, dispatching orders to clients, and booking in Service Jobs etc.
- Assist other service facilities as required.Perform such other duties relevant to the position as may be necessary.**EDUCATION QUALIFICATIONS**
- High School Certificate (min)Unrestricted class C licence**JOB EXPERIENCE REQUIREMENTS**
- The successful applicant will have a professional attitude, high attention to detail and drive to deliver
- Min 5 years working experience in similar function.
- To be successful in this role your skills and knowledge will include:

- Customer service experience
- Computer literate with a sound knowledge of Microsoft Outlook, Word and Excel
- Knowledge of ERP software or the ability to learn new programs quickly
- Ability to organise and plan independently without distraction
- Effective communication skills, verbal and written
- High attention to detail and accuracy
- Proven time management skills
- Ability to work with mínimal supervision and remain on taskKnowledge of Service and Warranty activities, experience preferred**PHYSICAL/NON-PHYSICAL REQUIREMENTS**
- Forklift licence required to assist with loading and unloading deliveries when required.

Every day, the oil and gas industry’s best minds put more than 150 years of experience to work to help our customers achieve lasting success.

**We Power the Industry that Powers the World**
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.

**Global Family**
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

**Purposeful Innovation**
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

**Service Above All**
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.

**Corporate**

Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.