Service Delivery

2 days ago

Brendale, Australia ONCALL Group QLD Full time

Are you a detail-oriented and highly organised professional who thrives on structure, coordination, and supporting teams that make a real difference?

We’re seeking a Service Delivery & Administration Officer to join our dedicated disability services team
- a role where your rostering expertise and administrative precision will directly support people living with disability to receive the care they deserve.

**About the Role**

This diverse role combines rostering, administration, and service delivery coordination.

You’ll ensure that staff rosters are accurate, compliant, and responsive to client needs while also providing high-level administrative support to our Service Delivery and Corporate teams.

Your key duties will include:

- Coordinating and maintaining rosters for disability support staff across multiple sites.
- Managing daily workforce changes, shift swaps, and last-minute coverage.
- Supporting compliance and NDIS documentation.
- Managing inboxes, timesheets, and client records with exceptional attention to detail.
- Assisting with onboarding, training tracking, and staff engagement activities.
- Coordinating meetings, travel, and events to keep our teams connected and supported.

This is a fast-paced, people-focused role - perfect for someone who takes pride in being organised, reliable, and proactive.

**About You**:

- Exceptionally detail-oriented — you notice what others might miss.
- Highly organised, with the ability to manage multiple priorities.
- Experienced in rostering, workforce coordination, or scheduling within disability or community services.
- Confident using rostering and administrative systems (Visual Care, ShiftCare, or similar).
- A clear and professional communicator with strong follow-through.
- A team player who thrives on helping others and keeping things running smoothly.

**What You’ll Bring**
- At least 1 year of experience in an administrative or rostering role.
- Understanding of NDIS frameworks and compliance requirements.
- Strong computer literacy and record management skills.
- A genuine commitment to supporting people with disability.

**Why Join Us?**
- Be part of a passionate team improving lives every day.
- Use your organisational skills to make a tangible impact.
- Enjoy variety, autonomy, and professional growth opportunities.
- Work in a supportive environment that values teamwork and excellence.

**Applications close**: 7th November 2025
**Location**: Brendale, Queensland

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