Integration Support Analyst

3 days ago

South Brisbane, Australia Attribute Consulting Full time

Full-time, Brisbane based opportunity
- Well known Australian brand that offers career growth
- Exciting team culture, flexible working and the ability to learn new skills/tech

**Integration Support Analyst**

**Permanent Opportunity | Brisbane**

We're on the hunt for another
**Integration Support Analyst** to join our ranks. This role enables the ability to maintain critical integrations at a Global scale which underpins our retail and digital channel. This is a Tier 2/3 technical support role where you will have direct access to the highest technical resources available for problem identification, resolution, or new feature creation.

**Your new responsibilities**:

- Own escalations relating to API and integration layers of this organisation’s tech stack
- Support existing and new API products used by the internal and external customers
- Analyse and troubleshoot API request/responses, data payloads and/or workflow related issues by delving into logs and looking at API sequence interactions
- Identify API consumption patterns which leads to service degradation and provide actionable insight for wider group
- Creating and updating documentation to be reused as knowledge articles and FAQs to assist with future support calls during initial diagnosis of service calls proactively monitor and liaise with customers and relevant stakeholders regarding any incidents or status updates in a timely and clear manner
- Work with Jira Service Management to support customer
- Plus, if you have experience with Azure APIM and Splunk for troubleshooting end to end transactions
- Bonus if you can write queries for data extraction and reporting
- Experience in an IT support capacity within an integration context
- Tertiary qualification in Information Technology
- Prior experience working with API's and data integration
- Bonus if you have basic knowledge of scripting or programming languages
- Excellent communication and ability to troubleshoot complex problems/incidents

**How to apply**:

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