Order Processing Rep

1 week ago

Horsley Park, Australia UNITED PARCEL SERVICE Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

**Job Summary**
This position coordinates and dispatches shipments. He/She performs a variety of tasks related or order-fulfillment.

**Responsibilities**:

- Monitors activities for service orders.
- Updates reports as required.
- Records inbound and outbound equipment.
- Monitors scheduled versus actual equipment types.
- Investigates overdue shipments.
- Records time of departure, destination, cargo, and expected time of return.
- Serves as Senior Dispatcher and may train and certify dispatch associates.
- Receives and resolves higher level problems and escalates problems to higher level management with suggested solutions, as appropriate.
- Plays key role in assuring the timely dispatching and coordinated pickup and delivery of customer orders within stated performance measures.
- Learns, understands and works with the enterprise dispatching system.

**Qualifications**:

- High school diploma, GED or International equivalent
- 2 years’ customer service and/or dispatch experience in a transportation, distribution or order-fulfillment industry
- Strong communication skills
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Accurate and rapid data entry and retrieval

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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