Ict Logistics Support Officer

1 week ago

Melbourne, Australia Ignite Specialist Recruitment Services Full time

**ICT Logistics Support Officer - Australian Citizenship required.**

The ICT Support Officer will work as an extension of the Provisioning and Support Team, supporting the administration of matters relating to the management and support of IT equipment and services within the IT Infrastructure Section. The role is responsible for undertaking work that is moderately complex in nature, under general direction, utilising functional expertise within the area of ICT support

**The role will be responsible for, but not limited to**:

- Analyse business requests and use sound judgment to identify solutions to meet business requirements.
- Install, configure, test and troubleshoot IT hardware and software. - Resolve issues related to usability, customisation, and connectivity.
- Receive, check, and process purchase requests and verify incoming and outgoing goods against records.
- Create and maintain records with a strict degree of accuracy.
- Build and maintain effective stakeholder relationships, including representing the work area at internal and external meetings and conferences.
- Communicate effectively and professionally.
- Contribute to doctrine, election preparation and delivery activities in accordance with the election readiness framework, according to individual accountabilities and responsibilities.
- Perform additional duties or assume responsibility of functions as directed from time to time.

**The IT Infrastructure Section is responsible for the management and problem resolution of the agency’s ICT infrastructure, including**:

- ICT on-prem and cloud networks
- Messaging systems
- File storage and management
- Database administration
- Software delivery
- Knowledge of, and experience working within logistics systems and processes.
- Knowledge of, and experience working within an ITIL environment
- A logistics background is highly desirable.

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