Ict Logistics Support Officer

3 days ago

Melbourne, Australia M&T Resources Full time

**Melbourne**

**IT & Telecomms**

IT - Other
- 12-month contract with attractive daily rate.
- Work close to the city.
- 5 days a week in office.

**About the role**:
Our client is a federal agency who provide a critical and fundamental resource to the Australian government and its people. They are currently in search of an ICT Logistics Support Officer to provide IT support for the agency. The duties this role is responsible for extends beyond that of a help desk officer by also including the logistics and acquisition of IT related processes, systems and services.

This role is well suited for passionate individual who enjoys wearing multiple hats and remaining agile in a dynamic environment, enjoys the responsibility of owning their space from an end-to-end perspective and prides themselves on their eye for detail and problem-solving abilities.

**Duties**:

- Analyse business requests and use sound judgment to identify solutions to meet business requirements.
- Install, configure, test and troubleshoot IT hardware and software.
- Resolve issues related to usability, customisation and connectivity.
- Receive, check and process purchase requests and verify incoming and outgoing goods against records.
- Create and maintain records with a strict degree of accuracy.
- Build and maintain effective stakeholder relationships, including representing the work area at internal and external meetings and conferences.
- Contribute to doctrine, preparation and delivery activities in accordance with the readiness framework, according to individual accountabilities and responsibilities.

**Skills & Experience**:

- Knowledge of, and experience working with and supporting IT systems, services and processes.
- Ability to coordinate simple procurements of standard services or “commercial-off-the-shelf” (COTS) items where routines, methods and procedures are well established.
- Ability to coordinate the packaging, shipping, collection, auditing, and tracking of goods and assets.
- Ability to conduct simple logístical functions such as: contribute to logístical planning, stocking and disposal operations.
- A high level of attention to detail.
- Proven ability to communicate effectively whilst liaising with stakeholders and assisting to resolve issues across a geographically dispersed network.
- Ability to conduct analysis and research and report on findings with the ability to contribute new ideas and identify opportunities for business efficiency improvement.
- Knowledge of, and experience working within logistics systems and processes.
- Knowledge of, and experience working within an ITIL environment.

**Culture**:Well organised and structured workplace providing knowledge and experience in process driven environments.

**How to apply**:

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