Technical Program Manager

**Canva’s Commitment and Mission
- At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you- Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 100+ million monthly active users across 190 different countries and a team of over 3,000 peopleand the best bit is that we’ve only achieved 1% of what we know we’re capable of.- Join us and design your future.**About the Technical Program Managers**
- At Canva, we’re all constantly striving towards our Crazy Big Goals Since growing to a worldwide team of over 3,500 we need to work effectively together and improve our delivery ability as we scale, which is where our Technical Program Managers come in.- As a Technical Program Manager, it is your mission to work closely with senior managers and product development teams to build a sustainable culture of positive urgency in delivery. You will lead complex, multi-disciplinary programs and be equally comfortable working with leadership to set strategic goals and clarify priorities, as you are with teams to communicate program status, escalate issues and manage dependencies as you are discussing technical trade-offs with an engineer.**About the Product Growth Supergroup**
- The User Voice Group is our critical interface to our most valuable partners, our users. With more than 45 million monthly active users we have a critical need to ensure we’re ensuring that every Canva user has a flawless experience.- The User Voice Group is responsible for customer happiness, user empowerment and ensuring user trust. At Canva, our users are why we exist to Empower the World to Design and we have teams in Beijing, Austin, Manila and Sydney focused to support their needs.- As a Technical PgM in User Voice you will partner with leadership to set clear strategic goals, ensure clarity in communications across all user voice teams and ultimately ensure we deliver against strategic initiatives that improve the user experience.**About you**:

- You thrive in a collaborative fast-paced environment, working with Product, Design, Marketing, Sales, Data and everyone else in between to solve the highest impact problems for our users and Canva’s business. Continually learning and adapting, you strive to grow yourself and those around you. You love to take green-field opportunities and build solutions & processes to solve them. Living and breathing all things growth, you make data-informed, strategic decisions and deliver.**What you'll be doing**:

- Collaborate with speciality leads and stakeholders on the planning and reporting of group goals
- Monitor and track delivery status across multiple teams and projects
- Facilitate architecture discussions, project kickoffs, group events, and working sessions to ensure alignment of teams through clear communication
- Drive resource planning across the group with people leaders for project alignment, required skills, and hiring needs
- Ensure teams align to engineering standards, policies and practices through communication and processes
- Collaborate with engineers and vendors to establish success metrics for solutions from build to maintain
- Be point person for cross-group initiatives to drive alignment and clarity of group responsibilities
- Drive group scale and develop processes of continuous improvement for core group functions through workflows, automation, and good measurement practices.
- Promote accountability towards sustainable program delivery
- Manage open issues relating to program delivery
- Assess and manage program risks
- Manage dependencies across teams and groupsFacilitate effective, timely and transparent team decision making practices
- Ensure an appropriate degree of consistency in planning, documentation and core practices across teams to ensure meaningful velocity and promote our ability to scale how teams work across Canva
- Facilitate continual improvement rituals to build the effectiveness of product development and engineering teams

**Experience you'll need**:

- A minimum of 3 years TPgM experience at a SaaS company
- Experience working within a customer support organisation ITSM preferred
- Experience with security and compliance frameworks such as ISO & GDPR desired
- Knowledgeable in technical concepts, systems and practices with deep understanding of Agile product development processes
- Experience working with Product Managers, Designers and Engineers to deliver key company initiatives
- Comfortable with ambiguity in a fast-paced environment with shifting priorities
- A natural communicator who leads through influence, not authorit