Technical Program Manager

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you will be part of an ambitious team of change catalysts who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

**Job Description** Team: Infrastructure Cloud Services**

We are expanding our team in APJ and are looking to hire a Technical Program Manager who will support a growing number of projects and programs as our business scales. There are two key aspects to the role, the first being program management of large, complex infrastructure programs within our data center and network environments as we scale our global footprint to meet growing customer demand. The second area of responsibility will be leading cross-functional teams as we reconfigure our technical support processes, groups and infrastructure within APJ region to meet changing compliance and regulatory requirements.

**What you get to do in this role**

As a Staff Technical Program Manager, you will drive large, highly visible, complex programs for our Cloud Engineering organization against tight deadlines. As a key partner to our architecture and engineering teams, you will develop and maintain strong partnerships with stakeholders, technical leaders, and business owners to deliver on strategic and tactical organizational initiatives.

You will be partnering with the datacenter organization to execute their growth projects in the APJ region, including new datacenter builds, edge expansions, and ongoing capacity expansions. To keep things interesting and help you grow professionally, you will be assigned networking and security projects to manage while keeping the workload manageable.

**Specifically, you will be involved in**
- Developing overall program plans, definition and agreement on scope, success criteria, key milestones, and deliverables.
- Determining key program dependencies; technical, process, and people.
- Identifying and mitigatinh risks throughout the program lifecycle.
- Coordinating the day-to-day activities required to deliver a great solution on time
- Ensuring operational readiness for the technology or programs you are leading.

**Qualifications**

**Technical**
- 5+ years of project management with at least 4 years dedicated to running large engineering programs, ideally in an international setting.
- 3+ years of relevant technical experience in programming, systems or network administration, hardware/software, or data center technologies.
- Familiarity with networking technologies such as routing, switching, and load balancing is a plus.
- Demonstrated ability to build out scalable compliance systems and processes for complex environments and regulations.
- Project or Program Management certification e.g., Agile PM, PMI, PRINCE2, MSP; Bachelor’s degree or equivalent experience in Computer Information Systems or related technical field

**Soft Skills**
- Facilitation skills in leading planning meetings, reviews, and retrospectives
- Excellent negotiation, communications, and presentation skills
- Strong customer orientation
- Exceptional organizational and planning skills, with an ability to manage cross-functional and globally distributed project teams.

**What's in it for you?**

ServiceNow offers a competitive base salary + benefits including private health insurance coverage, Well-being Days, and hybrid working arrangements. The work culture embraces a sense of belonging, inclusivity, collaboration, and customer orientation.

**How do you apply?**

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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**Work personas**

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**Required in Office**

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