Customer Care Consultant

11 hours ago

Wollongong, Australia Blackwoods Full time

Join an iconic Wesfarmers business, leaders in industrial & safety supplies
- Great employee benefits with ongoing training & career development
- Permanent full-time role, located in Unanderra, friendly & supportive team

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**YOUR OPPORTUNITY**

Due to exciting growth in the business, we are looking for an enthusiastic **Customer Care Consultant** to join our customer service team based in **Unanderra Wollongong**, to provide an exceptional level of service to our growing customer base.

Your key responsibilities include, but not limited to:

- Inform customers of new product range and services where applicable
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

To be successful, you will have:

- Industry knowledge or experience in a high-volume call centre environment preferred but not essential
- Outstanding customer service skills and the ability to work unsupervised in a small team
- Clear verbal and written communication skills are necessary
- Applicants with an advanced understanding of Microsoft or Cloud based CRM programs
- Forward thinker who can think outside the box

**CULTURE & BENEFITS**

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Competitive salaries and incentives
- A range of diversity and well-being initiatives
- Ability to purchase up to 4 weeks additional annual leave
- Team events, celebrations and development opportunities
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Generous Wesfarmers annual share plans
- Attractive parental leave policy and more

**NEXT STEPS**

Video

  • Customer Care Consultant

    2 weeks ago

    Wollongong, New South Wales, Australia Illawarra Mercury Full time

    We're on the lookout for multiple Customer Care Consultants to join our Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate successes, foster...

  • Customer Care Consultant

    1 week ago

    Wollongong, Australia Probe CX Full time

    We're on the lookout for multiple Customer Care Consultants to join our newly refurbished Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person’s life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate...

  • Customer Care Consultant

    1 week ago

    Wollongong, New South Wales, Australia Probe Cx Full time

    We're on the lookout for multiple Customer Care Consultants to join our newly refurbished Contact Centre on a Full-Time basis who understand that every interaction can make a real difference in a person's life. Become an integral part of a team where you'll genuinely connect with meaningful work, collaborating with purpose to solve challenges, celebrate...

  • Customer Care Consultant- Wollongong

    3 weeks ago

    Wollongong, New South Wales, Australia Theprobegroup Full time

    Customer Care Consultant- Wollongong page is loadedCustomer Care Consultant- WollongongApply locations Wollongong NSW Australia posted on Posted 10 Days Ago job requisition id JR12141At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning...

  • Indigenous Customer Care Consultant

    1 week ago

    Wollongong, Australia Indigenous Workstars Full time

    We are looking for an enthusiastic full time Customer Care Consultant to join our Trade Store team based in Unanderra NSW, to provide an exceptional level of service to our growing customer base. In this key role, you will support our trade store by serving customers face to face and attend to other activities including stock-takes, shelf price maintenance...

  • Customer Care Consultant- Wollongong

    1 week ago

    Wollongong City Council, Australia Theprobegroup Full time

    Customer Care Consultant- Wollongong page is loaded Customer Care Consultant- Wollongong Apply locations Wollongong NSW Australia posted on Posted 10 Days Ago job requisition id JR12141 At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients...

  • Customer Care Consultant

    1 week ago

    Wollongong, Australia New Start Full time

    We have an exciting opportunity for a **customer care consultant** to work at our site located in **Wollongong NSW.** **This is an Indigenous - identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)** Key Responsibilities - Ensuring that all customer enquiries are...

  • Customer Care Consultant- Wollongong

    3 weeks ago

    Wollongong City Council, Australia Theprobegroup Full time

    Customer Care Consultant- Wollongong page is loadedCustomer Care Consultant- WollongongApply locations Wollongong NSW Australia posted on Posted 10 Days Ago job requisition id JR12141At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning...

  • Customer Care Representative

    2 weeks ago

    Wollongong, New South Wales, Australia Probe Cx Full time

    We are currently looking for passionate Customer Care Consultants to join our growing team in our fast paced call centre located in Wollongong.Feel secure in a permanent ongoing role, we have multiple permanent positions available (either Hybrid working model after 6 weeks working in centre or work in the Wollongong centre ongoing).This role offers a...

  • Customer Service Consultant

    2 weeks ago

    Wollongong, New South Wales, Australia Peoplecare Full time

    Peoplecare Health Insurance is a member-owned not-for-profit health insurer that exists purely to benefit its members.At Peoplecare, we genuinely care about the health and wellbeing of our members and are united by a commitment to providing exceptional customer service, support and value for our members.Peoplecare is an Illawarra-based company with members...